Citrix Engineer

A hands-on, highly focused engineering role responsible for the day-to-day operation, maintenance, and optimization of the production Citrix environment. This individual will be a key technical resource, handling Level 2 and Level 3 troubleshooting, image lifecycle management, and contributing to automation efforts under the direction of the Citrix Manager.

Key Responsibilities:

• Handle escalated tickets and complex user issues related to session performance, profile corruption, application launch failures, and connection errors within the CVAD environment
• Perform scheduled patching, updates, and configuration adjustments on all Citrix components (Delivery Controllers, StoreFront, Director)
• Deploy, update, and manage VDisks (PVS) or master images (MCS)
• Ensure VDisks are stable, optimized, and ready for deployment across the fleet
• Install, configure, and troubleshoot applications published via Citrix
• Optimize application properties and policies for maximum user performance
• Perform basic configuration tasks on NetScaler, including managing virtual servers, services, and assisting with VPN/Gateway troubleshooting
• Utilize PowerShell to automate routine tasks, generate operational reports, and manage user sessions and profiles efficiently
• Maintain accurate, up-to-date documentation, including process guides and runbooks, for all environment configurations and procedures

Basic Qualifications:

• 4+ years experience supporting and administering a large-scale Citrix Virtual Apps and Desktops deployment
• Solid practical experience with either Citrix PVS or MCS is required
• Proven ability to troubleshoot end-to-end Citrix connection paths, including network, firewall, and ADC layers
• Strong foundation in Windows Server administration (GPO, DNS, Active Directory, NTFS permissions)
• Proficiency in PowerShell for operational tasks and environment reporting
• Familiarity with monitoring tools (e.g., Citrix Director, ControlUp) and performance metrics
• Relevant certifications (CCA-V or higher) are a significant advantage

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related (or equivalent relevant experience)
• Pilot or aviation enthusiast

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Group Medical insurance
• Group term life, personal accident, and critical illness insurance
• Gym reimbursement
• 20 days of paid vacation time
• 12 days of paid sick time
• Employee Assistance Program