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2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The NOC Distributed role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the NOC Distributed domain.
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
The Network Data & security role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Data & security domain.
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
The Networking Palo alto Firewall role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Networking Palo alto Firewall domain.
Posted 2 months ago
5.0 - 10.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Role :- Network Engineer L2 Experience :- Min 5 Yrs Location :- Bangalore Notice Period:- Immediate Joiners Shift timings and working days :- Rotational Shifts / 6 Days Communication:- Good comm skills Must be CCNA certified
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Chennai
Work from Office
The Web Application Firewall (WAF)/ Network Administrator role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Web Application Firewall (WAF)/ Network Administrator domain.
Posted 2 months ago
3.0 - 8.0 years
5 - 9 Lacs
Kolkata
Work from Office
Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure seamless operation of telecommunication network elements.- Monitor and troubleshoot network performance issues.- Collaborate with cross-functional teams to resolve network-related issues.- Implement network security measures to protect data integrity.- Document network configurations and procedures for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and technologies.- Experience with network monitoring tools such as SolarWinds or Nagios.- Knowledge of network security principles and best practices.- Hands-on experience with network troubleshooting and configuration.- Good To Have Skills: Experience with Cisco networking equipment. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
The Firewall role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Firewall domain.
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Mumbai
Work from Office
The Web Application Firewall (WAF)/ Network Administrator role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Web Application Firewall (WAF)/ Network Administrator domain.
Posted 2 months ago
3.0 - 6.0 years
1 - 5 Lacs
Chennai
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)
Posted 2 months ago
4.0 - 6.0 years
4 - 8 Lacs
Gurugram
Work from Office
- Cisco AnyConnect, Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T IPsec LAN-to-LAN (IOS/ASA) Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T AAA protocolsRadius, TACACS+, Wired and Wireless authentication protocol_802.1x LDAP, Active Directory, RSA Secure ID ACS; ISE_ Profiling, Posturing, BYOD, Guest Access
Posted 2 months ago
3.0 - 5.0 years
3 - 4 Lacs
Mumbai
Work from Office
Network Engineer L2 Hands on – Forcepoint Firewall Hands on – SDWAN Infra Management Knowledge of MPLS Network Knowledge of Network Routing Good-to-Have Forcepoint Firewall Admin (NGFW) certification Knowledge of Checkpoint & FortiGate Firewall Roles and Responsibilities Hands on – Forcepoint Firewall Hands on – SDWAN Infra Management Knowledge of MPLS Network Knowledge of Network Routing Good-to-Have Forcepoint Firewall Admin (NGFW) certification Knowledge of Checkpoint & FortiGate Firewall
Posted 2 months ago
3.0 - 8.0 years
4 - 8 Lacs
Gandhinagar
Work from Office
Position Name: Network-Senior Executive (NOC) Experiences: 3+ year Job Location :- Gandhinagar Gujrat Position: 1 Education:- Btech/BE only Interview Mode:- 2 Round Video call Notice period:- Immediate to 30 days only Job Responsibilities 3+ years experience working as a Network Administrator with good understanding of Routing & Switching technologies. Ready to be on call for 24 7 support. Key Responsibilities: Provide Level 2 or Level 3 expertise for incident and problem management: security incident responses and root cause analysis. Take responsibility for the day to day operation of the team, providing overall guidance and supervision. Participate in technology evaluation and continuous process improvement activities. Responsible to work with respective network team members on the review of network architecture and design, troubleshooting, as well as standardization of the network design. Coordinating with System Integrator and Service provider for Service Restoration to meet SLA on services. Capacity management managing utilization of assets Responsible to work with the respective server and application teams members in troubleshooting and identify root cause, related to network. Responsible to work with the respective network vendors support teams for the troubleshooting, identification and resolution of network problems. Responsible for network devices, as well as appliances, vulnerability review and assessment. Responsible for change implementation review, assessment and perform change on network devices during downtime Window. Responsible to conduct post implementation review on areas of improvement and tuning. Responsible to conduct and train junior engineers in the same team, i.e. to equipped them with the knowledge to run and maintain network. Coordinate with information security governance team to align IT infrastructure with established standards. Perform period health check of network devices. Develop processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes. Prepare technical reports and instructional manuals as documentation of network design and operational requirements. Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network anomalies and outages. Ready to be on call for 24 7 support Knowledge and experience in troubleshooting of low latency network architecture. Knowledge and experience in employing and using various networking trace tools. Knowledge and experience in network management systems, i.e. CA NMS, PRTG, Syslog etc. Ability to work flexible hours. Pro-active and good analytical/conceptual thinking. knowledge of routing, switching and other network infrastructure technologies Knowledge of cloud based network technologies . Hands-on exposure in NOC Environment in monitoring, handling Level 2 calls related to leased Line, Cisco Routers and Switches configuration and tshoot. Troubleshooting leased line issues with the help of service provider infrastructure. Proficiency in working in Financial institution in 24*7 environment. Level 2 experience in fixing issues related to Routing Protocols, Switching. Sound Knowledge on Data centre technologies like Nexus Switches. Good Communication skills. Capability to work in challenging environment, passionate in networking and in learning new technologies. Well versed on Cisco ISR and ASR routers, Catalyst switches 2900, 9300, 9200 series.
Posted 2 months ago
5.0 - 8.0 years
8 - 13 Lacs
Chennai
Work from Office
As MS Transmission Expert person will perform fault and configuration management activities to serve the customer directly or through customer interface, under supervision and following defined procedures. Will be implementing in-depth knowledge of transmission technology, troubleshooting skills. You have: 8-12 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of ProtocolsTCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. 24X7 availability for team and client. Demonstrate expertise in telecom networks and elements, ensuring optimal performance and efficiency. Analyze and design transmission topologies, leveraging knowledge in Microwave, Fiber, and IPRAN technology. Operate and troubleshoot Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, with strong analytical skills in NMS. Master OTN, Ethernet, and IP technologies used in transmission domains, ensuring seamless operation and integration. Manage remote delivery and collaborate with field teams for troubleshooting and configuration of transmission systems. Troubleshoot and resolve TXN interfaces in mobile networks (IuB/IuCs, IuPS, GB, Abis, Ater) in both TDM and packet environments. Coordinate fault resolution by collaborating with field teams, 3rd-party fiber providers, and infra teams, ensuring SLA compliance. Resolve issues remotely, guide on-the-ground teams, and perform change activities to meet customer requirements promptly.
Posted 2 months ago
4.0 - 7.0 years
7 - 12 Lacs
Chennai
Work from Office
As an IP Specialist person will be responsible for end-to-end handling of network operations. Providing technical consultation and resolving queries/ incidents. Manages technical escalations for technical requests, emergency cases and outages internally and towards customers. You have: 5-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of ProtocolsTCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user. Technical Operations support for customer teams, support and perform competence development of local technical teams. Manages technical escalations for technical requests, emergency cases and outages internally and towards customers. Support the customers network performance and evolution & manages network SW and HW configuration information. Acts as the prime technical interface towards customers, subcontractors and 3rd party suppliers as well as internally towards several organizations. Liaise closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability. Monitors and reports on customers life network performance and acts to ensure network availability including e.g. customer SLA fulfilment Ensure multiple network Element are connected and all functions are working well & handling Critical and Emergency network incidents with stakeholders/Care.
Posted 2 months ago
3.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
As a Technical Care Specialist, you will be the main point of contact for customers, providing Level 2 technical support for Nokia IP products. You will troubleshoot complex networking issues, collaborate with internal teams for resolution, and document solutions to improve support processes. With expertise in IP networking and troubleshooting tools, you will manage escalations, analyze root causes, and enhance customer experiences, offering opportunities for growth and leadership. You have: Bachelors degree in Engineering with 5 to 8 years of relevant work experience. Strong technical background in IP networking, protocols, and technologies on Nokia IP SR/SSR Products (SR Family products like 7750, 7210, 7250, 7220). Familiarity with IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.). Experience with technical support tools, such as ticketing systems like Salesforce. It would be nice if you also had: Exposure to outages and critical issues, with the ability to involve the right resources and anticipate customer escalations. Contribution to Root Cause Analysis (RCA) and report creation. Experience with network troubleshooting tools (e.g., Wireshark and Tcpdump). Provide level 2 technical support for IP products, resolving complex customer issues and utilize technical expertise to troubleshoot and debug IP product issues. Resolve customer complaints and concerns in a professional, courteous manner, escalating issues to senior engineers or management. Develop and maintain in-depth knowledge of IP products, including features, functionality, and technical specifications. Create and update technical documentation, such as knowledge base articles, to share expertise with internal teams and customers. Work closely with cross-functional teams, including Pre sales, and product Support, to ensure seamless customer experience. Gather customer feedback and suggest process improvements to enhance technical support and customer satisfaction. Minutes regularly on customer interactions, issue resolution rates, and other key performance indicators (KPIs) . Stay up-to-date with customer on road maps, emerging technologies, and product updates to maintain technical expertise.
Posted 2 months ago
3.0 - 6.0 years
7 - 11 Lacs
Bengaluru
Work from Office
As an IP TEC Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. You have: Bachelors degree in Engineering with 712 years of relevant experience. Provide technical requirement inputs based on customers deployment experiences. Contribute inputs to the development of software/hardware build-controlled production releases. Support the creation and release of hardware/software documentation and customer notifications. Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had: Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution. Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents. Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks. Debugs complex product installations, product problems by applying both established procedures and creative alternatives. Writes technical application notes, field notices. Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product. Provides technical and sales support for Test and Evaluations, New Product Introduction s (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management Coordinates upgrade programs for Tier 1 customers (including generation of MOP). Provides emergency support to customers on a global basis 24/7. Experience / interest in working in a customer support role and environment is preferred. Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit
Posted 2 months ago
4.0 - 8.0 years
8 - 13 Lacs
Chennai, Gandhi
Work from Office
As an IP Expert person will be responsible for end-to-end handling of network operations. Providing technical consultation and resolving queries/ incidents. Manages technical escalations for technical requests, emergency cases and outages internally and towards customer. You have: 8-12 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of ProtocolsTCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user. Technical Operations support for customer team, support and perform competence development of local technical teams. Manages technical escalations for technical requests, emergency cases and outages internally and towards customer. Support customers network performance and evolution & manages network SW and HW configuration information. Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations. Liaise closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability. Monitors and reports customers life network performance and acts to ensure networks availability including e.g. customer SLA fulfilment Ensure multiple network Element are connected and all functions are working well & handling Critical and Emergency network incidents with stakeholders/Care.
Posted 2 months ago
3.0 - 6.0 years
1 - 5 Lacs
Chennai
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 2 months ago
1.0 - 3.0 years
3 - 5 Lacs
Pune
Work from Office
Role & responsibilities • Managing day-to-day operations ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization • Clearly outline current performance drivers of their market • Maintain a professional and personable demeanor at all times. Preferred candidate profile PC basic knowledge, typing on PC using keyboard shortcuts •Communication skills •Coping with stressful situations •Selling skills •Microsoft office (Outlook, Word, Excel) •Focus on customer experience. oSound knowledge of VLAN, VTP, STP, RSTP, 802.1Q, port security oSound knowledge of Routing Protocols: OSPF, BGP, MP-BGP, RIP, EIGRP. oKnowledge of IPsec, GRE tunnels MPLS Technology and L3 VPNs oSound knowledge of various traffic filtering techniques such as distribution-list, prefix- list & route-Map. o Required hands on experience on Implementation and troubleshooting Routing and Switching technology like-Spanning Tree protocol, 802.1q, Ether channel, EIGRP, OSPF, BGP, IPsec and GRE tunnel,MPLS and L3 VPN o Knowledge of SDN and SD-WAN technology Cisco Viptela, Silver Peak is preferred. Benefits : 5 days working Rotational shift (including night shift) 1 way cab facility
Posted 2 months ago
0.0 years
1 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call DIVYA HR 9843987011 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker
Posted 2 months ago
2.0 - 5.0 years
3 - 6 Lacs
Kolkata, Gandhinagar, Chennai
Work from Office
Hi We are hiring for ITES Company for the Network Support Role (L1/L2 Position) Note : CCNA Certification is mandate Job Description: Provide first level support on both network outages and network-related projects. Minimum 2 years of experience in Networking (LAN/ WAN & Security) Any Bachelor's Degree required; Cisco Certifications such as CCNA, CCNP is Required Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required. Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams. Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology Storage (FC, ISCI, etc.) Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / Symantec Linux/Windows Server Key Skills: a) Minimum 2 years of experience in Networking (LAN/ WAN & Security) b) CCNA Certificate c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai ) Type : Job Code # 251 b)To Apply for above Job Role ( Gandhinagar ) Type : Job Code # 512 c)To Apply for above Job Role ( Kolkata ) Type : Job Code # 543
Posted 2 months ago
4.0 - 8.0 years
6 - 16 Lacs
Hyderabad, Chennai
Hybrid
Job Title: Technical Support Engineer Location: Chennai & Hyderabad Notice: Immediate to 30 days serving JOB SUMMARY: A Network Operations SME position responsible for the providing solutions, support, and operations of the Enterprise network. has an knowledge of Cisco routers, switches, access points, and network hardware. Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Perform operational support of IT Infrastructure technology including, but not limited to, network, voice, etc. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. Assure compliance to required standards, procedures, guidelines and processes. Other duties as assigned or requested. Experience Required: Detailed knowledge on contact center applications (Nice, Avaya CMS, etc.) Operational experience with handling incidents, migration and support for contact center set up Working knowledge remote troubleshooting, desktop support, incident and Service request management . Excellent verbal and written communication skills Excellent customer service skills Excellent attention to detail and procedure interpretation. Qualifications Bachelors Degree in Engineering or equivalent Primary Skill Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Shift Details: Ready to work in 24/7 rotational shift. Mode: HYBRID - 10 days in a Quarter WFO
Posted 2 months ago
10.0 - 20.0 years
20 - 35 Lacs
Hyderabad
Remote
Job Title: Senior Network Engineer Company: New Era Technology (www.neweratech.com) Employment Type: Full-Time | Permanent Location: Remote (India) Experience: 10+ years Industry: IT Services & Consulting Functional Area: IT Infrastructure / Network Administration Key Skills: Cisco Routers, Switches, Firewalls, Network Design, 802.1X, NAC, NDSS, Compliance, Troubleshooting, JIRA, Network Monitoring, CCNP About Us New Era Technology is a trusted technology solutions provider with global reach. As a partner to leading enterprises, we deliver cutting-edge IT infrastructure solutions. Were expanding our team and seeking a highly experienced Senior Network Engineer to support network compliance, design, implementation, and optimization initiatives. Position Overview We are looking for a proactive and skilled Senior Network Engineer to join our global networking team, supporting a leading enterprise client. This is a remote opportunity offering long-term career growth and the chance to work on critical network security, design, and performance initiatives. Key Responsibilities Compliance & Network Remediation Work closely with Client teams to resolve Farm Breaks and NDSS compliance issues. Review and update configurations in tools like NASH, Sevone, ServiceNow, Verum . Maintain accurate compliance documentation and reports. 802.1X & NAC Implementation Deploy 802.1X authentication across all regions. Implement Network Access Control (NAC) solutions and troubleshoot related issues. Create and maintain documentation and deployment playbooks. Network Design & Implementation Design and implement Cisco-based solutions – routers, switches, firewalls, wireless, VPNs. Plan and execute network upgrades, migrations, and expansions. Maintain network architecture diagrams and configuration standards. Maintenance & Troubleshooting Proactively monitor network health and resolve performance issues. Provide Tier 2/Tier 3 support and perform root cause analysis of network incidents. Update and maintain device configurations and firmware. Network Security & Optimization Configure and manage firewalls, IDS/IPS, VPNs , and other security tools. Conduct vulnerability scans and apply remediation measures. Optimize bandwidth using QoS and traffic analysis tools. Collaboration & Documentation Work with global IT teams to ensure seamless integration and security. Mentor junior engineers and contribute to knowledge sharing. Maintain comprehensive technical documentation. Qualifications & Skills Education Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) Experience 10+ years of experience supporting large enterprise networks Hands-on expertise with Cisco network devices (routers, switches, firewalls) Experience with tools like SolarWinds, PRTG, Cisco DNA Center , etc. Familiarity with JIRA for ticket and work management Exposure to cloud networking (AWS, Azure, GCP) is a plus Certifications CCNA (Mandatory) CCNP (Preferred) CCIE (Nice to have) Technical Skills Proficient in TCP/IP, OSPF, BGP, EIGRP, VLANs Strong troubleshooting and problem-solving abilities Scripting knowledge (Python) is an added advantage What We Offer 100% Remote Work Flexibility Global exposure supporting Fortune 500 clients Collaborative and innovation-driven culture Competitive compensation and benefits Long-term career opportunities with a global technology leader Apply now and become part of a world-class network engineering team at New Era Technology , where your expertise will shape enterprise connectivity and compliance.
Posted 2 months ago
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