8 - 12 years
14 - 20 Lacs
Posted:1 hour ago|
Platform:
Hybrid
Full Time
The Global Solution Engineering (GSE) Demo Team enables Customers and Partners to experience Cisco solutions first-hand through the dCloud and CPOC platforms.
By showcasing how the Cisco Portfolio solves real business challenges, GSE helps accelerate decision-making and shorten the sales cycle. Whether it’s a scripted, repeatable demo or a fully customizable lab with full administrative control, the dCloud platform delivers secure, scalable access to demo content—anywhere, on any device, across internal and external networks.
The successful candidate will be part of the team responsible for day-to-day management of the dCloud and CPOC datacenter environment. This includes proactive and reactive management, working with the design and implementation teams to install and remove equipment, configuring equipment as it is installed in the datacenter, implementing changes, providing input into weekly operations calls, timely reporting of issues, log file management, configuration of management tools and other standard day to day operational tasks. This is a highly diverse role requiring an individual with strong technical skills, an engaging personality and the capacity to work with or without supervision. Must have a strong desire to develop new skills and be a great team player.
This is a fast paced and challenging environment offering you the opportunity to make your mark. You will have support from the wider team but the expectation is that you own your work.
Infrastructure provisioning and troubleshooting (rack and stack)
Updating management systems and documentation
Troubleshooting networking and hardware issues
Handling requests from lab customers
Managing datacenter Infrastructure in RTP campus
Creating and resolving support tickets
On Demand
On-going project work
Produce High quality documentation (Visio, Omnigraffle, Confluence)
Managing network infrastructure - code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.
Demonstrable working knowledge of Cisco IOS and/or NXOS, including the latest code revisions, upgrading/downgrading code and the CLI.
Demonstrable working knowledge of L2 and L3 Networking.
Current knowledge of Cisco hardware, including Network Modules, Interface Cards, Power over Ethernet, etc.
Ability to Manage VMware and UCS environment (managing and maintaining)
Ability to image bare metal servers and install VMware vSphere.
Ability to install Windows, Linux and appliance O/S on Virtual Machines.
Ability to transfer files using FTP, TFTP, USB, , etc.
Ability to open and manage cases / trouble tickets with third-party vendors
Demonstrated knowledge of troubleshooting from Layer 1 through Layer 7 of the OSI model.
Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment.
An appreciation of the following would be useful - Cisco telephony solutions, Cisco Security products, Cisco wireless, BYOD, Cisco UCS.
experience in an Operations focused role preferably with focus on troubleshooting and system admin
experience administering Microsoft Windows Server and linux environment
experience managing server infrastructure UCS, VMWARE
experience managing and configuring network infrastructure
experience physically building datacenter racking
Demonstrable understanding of networking and IP theory
Demonstrable understanding of virtualization theory
Significant skill and a real interest in troubleshooting
Ability to produce high quality documentation
Excellent spoken and written English
World Wide Technology
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