Chief of Medical Services | Pune - Momstory (Cluster)

Job Description

Minimum Qualification : MBBS Operational To provide medical expertise with respect to planning and establishing goals and policies to improve medical management. To assist in the implementation, enforcement and compliance of hospital policies. To develop/review hospital policies regarding ethical issues. To conduct review of adverse & sentinel events in the hospital. To be responsible for manpower planning, recruitment and credentialing of consultants and junior doctors keeping a track on occupancy fluctuations and manpower budget. To support and assist in the formulation of business promotion through identification of target oriented initiatives and guide the marketing activities for each clinical discipline, in line with hospital sales & marketing plan. To co-ordinate with concerned departments to ensure smooth functioning of the administrative procedures relating to signing of the agreements, payments and other processes. To ensure that the medical delivery is as per the standards laid down by the organization To ensure that all the services are provided as per the guidelines and protocols prescribed by the organization and within the framework of medical ethics To take a daily administrative round of all patients and counsel patients and their relatives whenever required and address their grievances To ensure daily counselling of patient relatives regarding medical condition of the patient To assist in monitoring the ALOS and liaison with consultants and Operation head in reducing the same. To ensure proper documentation and storage of medical records as per the retention policy of the organisation. To ensure medico legal compliances are duly recorded and followed up as per timeline. To ensure Statutory Compliances are met and complied with as per timelines. To carry out any other responsibilities assigned by the management Team Management To actively participate in recruitment of doctors. To ensure a robust department induction and orientation is in place for new joined medical fraternity. To ensure that all members of the medical team participate in the on-going continuous medical education and related clinical training sessions To manage and resolve conflicts between patients, staff and consultants. To ensure optimum manpower ratio and optimum manpower utilization is in place at all times. To identify training needs and conduct performance reviews as and when. To initiate and implement medical audit as per the defined guidelines. To communicate the organisation's Brand Service Standards and Code of Conduct to the medical fraternity. To provide professional medical direction and advice to all medical personnel in the unit. To ensure that credentialing & privileging of all doctors is completed in all respects.To ensure that consultants adhere to the OPD timings and that there is maximum utilization of hoped To ensure that consultants adhere to the OT slots as per the booking time Patient Care & Management To ensure complete supervision of all medical operations including patient care activities, optimizing the utilization of services, addressing patient complaints and ensuring that all clinical as well as non-clinical processes and protocols are adhered to. To ensure strict confidentiality regarding patient information. To reviews customer feedback related to medical team and takes required measures as necessary. Quality Improvement To conduct clinical and process audits periodically to ensure adherence to various processes and protocols To ensure that the quality indicators are collected and mapped correctly and the trend analyzed from time to time. The same to be presented as and when required. To focus on areas where the quality indicators show low performance and plan improvement plans. To ensure that the quality improvement plans are implemented To conduct peer review To monitor Multi-Disciplinary Committee Meeting(MDC) The list of duties and responsibilities mentioned above is indicative, not exhaustive Minimum Qualification : MBBS