Chief Manager/ Senior Manager Resolution Department

As a Resolution Specialist, your role will involve developing and implementing effective strategies to manage delinquent accounts within the ARC sector. Your responsibilities will include: - Strategy Development: Creating and executing resolution strategies to minimize overdue accounts. - Portfolio Management: Monitoring collections portfolio, analyzing trends, and implementing corrective actions for improved collection efficiency. - Legal Coordination: Collaborating with the legal team to manage cases requiring legal intervention and following up on legal proceedings. - Reporting: Preparing and presenting regular reports on resolution activities, performance metrics, and recovery rates to senior management. - Compliance: Ensuring all collection activities comply with relevant regulations, company policies, and industry best practices. - Process Improvement: Identifying opportunities for process enhancements and implementing changes to improve the collections function's efficiency. In terms of qualifications and skills, we are looking for candidates with the following: - Education: Bachelor's degree in Finance, Business Administration, Law, or a related field. A Master's degree or professional certification (e.g., CA, CFA) is considered a plus. - Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC, or financial services industry. - Leadership: Demonstrated experience in managing and leading a team of collection professionals. - Analytical Skills: Strong analytical and problem-solving abilities to interpret data and make data-driven decisions. - Communication: Excellent verbal and written communication skills with negotiation and influencing capabilities. - Regulatory Knowledge: In-depth understanding of relevant laws, regulations, and compliance requirements in the ARC sector. - Customer Focus: Strong orientation towards customer service with the ability to handle sensitive situations professionally and empathetically. Additionally, the company offers the following benefits to its employees: - Competitive salary and performance-based incentives. - Health and wellness benefits. - Professional development opportunities. - Supportive and collaborative work environment.,