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Chat Support Executive

Digininja Private Limited

0 - 1 years

0 Lacs

Noida Sector 62, Noida, Uttar Pradesh

Posted:3 weeks ago| Platform: Indeed logo

Apply

Skills Required

chat support service resolve communication software multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
Assist our customers by understanding their products/services and providing accurate information to them.
Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
Empathize with customers and provide excellent customer service.

Requirements:

Minimum high school diploma or equivalent.
1+ years of Chat Support experience is a must.
Excellent written and verbal communication skills in English are compulsory.
Comfortable using live chat support software and multitasking between multiple chat windows.
Previous experience in web chat support for foreign clients would be a plus.
Candidates with a background in international live chat support will be given preference.
Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
Willingness to adapt to new processes, tools, and client requirements.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

Provident Fund

Schedule:

Day shift
Rotational shift

Application Question(s):

This is a 6 days a week role with rotational week offs. Are you comfortable with it?

Experience:

Live chat: 1 year (Preferred)

Location:

Noida Sector 62, Noida, Uttar Pradesh (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Expected Start Date: 17/07/2025

More Jobs at Digininja Private Limited

Chat Support Executive

Noida Sector 62, Noida, Uttar Pradesh

Experience: Not specified

Salary: Not disclosed

Chat Support Executive

Noida Sector 62, Noida, Uttar Pradesh

Experience: Not specified

Salary: Not disclosed

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