Chat Customer Service Representative

In this role, you will engage with customers through non-verbal communication channels such as chat, email, text, social media, and direct messaging. Your primary responsibilities will include responding to customer inquiries and resolving customer concerns effectively using only written communication. You will report directly to the Team Lead and play a key role in delivering outstanding customer service. **Key Responsibilities:** - Respond to customer inquiries through written channels - Resolve customer concerns effectively using only written communication **Qualifications Required:** - Minimum 1 year of customer service experience (Freshers are welcome to apply) - Excellent written communication skills, including grammar and spelling - A high school diploma or equivalent - Strong computer literacy and typing skills - Flexibility to work in a 24/7 shift environment You can expect to work in a supportive, present, and knowledgeable leadership environment with a diverse, inclusive, and community-oriented work culture. There will be ample learning and growth opportunities for motivated individuals, along with competitive salary, performance-based bonuses, attractive benefits, and some unexpected perks. You will receive comprehensive training to become a subject matter expert, ensuring you are fully prepared to deliver high-quality service via chat, email, or text. While you will be provided with the necessary tools and knowledge, your natural ability to care and connect with others will be your most valuable asset in this role. Additionally, this position offers the opportunity to build meaningful relationships with colleagues and grow your career in a positive, collaborative environment while driving customer satisfaction and overall team success.,