Change Manager - L3

Responsibilities: You will be responsible for ensuring that each and every change is recorded and approved before implementation. It will be your duty to categorize changes and ensure they are approved according to the defined process based on the change category (Standard, Normal, Expedited, Emergency). You will convene and chair CAB meetings, circulate the MOM of the CABs, and ensure that no unauthorized change is implemented which may potentially impact the production environment. You are also expected to have periodical audits in place as per Wipro and Customer processes and close the audit-gaps in the agreed timelines. Reporting the management on the agreed Change KPIs and ensuring effective change communication is in place will be part of your responsibilities. You will also ensure change implementation is done as per the implementation plan with no manual errors through setting up 4-eye review for each of the changes. Each change should be assigned with the risk involved, and you should ensure that Wipro and Customer processes are followed in case of high-risk/high-impact changes. Conducting post-implementation reviews and validating the change status against the defined change success criterion is also a key responsibility. Bringing in service improvements to enhance the overall process maturity is expected from you. Key Skills and Competencies: - You should have 8-10 years of ITSM experience in Change and other processes. - Possession of ITIL V3/2011 Foundation or Intermediate certification is required. - You must be capable of collaborating with multiple technical towers, facing the customer, and coordinating with vendors. - Effective communication skills are essential for this role. ,