3979 Change Management Jobs - Page 16

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows.Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Identify inefficiencies in existing processes- Propose solutions to optimize process effectiveness- Collaborate with business users to define product requirements and use cases Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics 365 ERP Technical- Experience with data analysis and process improvement- Strong analytical and problem-solving skills- Excellent communication and collaboration abilities- Good To Have Skills: Experience with business process modeling tools Additional Information:- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical- This position is based in Ahmedabad- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows.Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborating with business users, you will identify and define detailed product requirements and use cases. Additionally, you will design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Identify inefficiencies in existing processes- Propose solutions to optimize process effectiveness- Collaborate with business users to define product requirements and use cases Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics 365 ERP Technical- Experience with workflow analysis and process improvement- Strong analytical and problem-solving skills- Excellent communication and collaboration abilities- Good To Have Skills: Experience with business process modeling tools Additional Information:- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical- This position is based in Coimbatore- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities:- Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements.- Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.- Ensure the ServiceNow platform is configured to meet business needs and requirements, including integrations with other systems.- Provide technical expertise and guidance to stakeholders on ServiceNow CSM best practices and capabilities.- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM) and related modules.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.- Strong understanding of ServiceNow CSM best practices and capabilities.- Experience in integrating ServiceNow with other systems.- Solid grasp of ITIL processes and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Customer Service Management (CSM) and related modules.- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful ServiceNow solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC.- Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews.- Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: - Must To Have Skills: Expertise in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Experience in conducting code reviews and maintaining documentation.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).- Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging.- Provide technical guidance and support to the development team, ensuring adherence to best practices and standards.- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Strong understanding of ITIL processes and ServiceNow best practices.- Experience in conducting thorough testing and debugging of ServiceNow CSM applications.- Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

10+ of exp Be able to demonstrate ownership / accountability with positive attitude Relevant functional project management experience in Banking / BFSI domain Experience of dealing with large scale implementations from functional / technical standpoint Exposure to working with diverse teams across locations PMI / Prince 2 certification Create and manage business case Structures and plans the front-to-back project activities Manage project resourcing and financials Manage RAIDs for the project through to logical closure Regular review of project status and RAIDs through established governance cycle Drive Working Group / Steer Co discussions for assigned project Maintain and actively manage initiative documentation, facilitating key governance artefacts and ensuring relevant and timely initiative MI

Job Description Position : Project Automation Manager Manufacturing & Smart Factory Transformation Job Location : Ahmedabad- Bhopal About the Role: We are seeking a visionary manufacturing technology leader to spearhead our global smart factory transformation. This position will revolutionize our manufacturing ecosystem through design and implementation of advanced automation, digital twin technology, and AI-driven solutions across our international production network across India, Ireland, South Africa, United States, and China. The successful candidate will be responsible for creating the blueprint for our next-generation manufacturing infrastructure while delivering measurable efficiency gains and competitive advantages through technology. Key Responsibilities: Develop and execute a comprehensive smart factory roadmap aligned with our digital transformation strategy across all global manufacturing sites Lead the end-to-end automation of production lines, including integration of robotics, autonomous systems, and lights-out manufacturing capabilities Develop a real-time dashboard that displays production metrics, including production numbers, line maintenance status, and target versus actual performance, accessible to head office staff Design specialized plant and machinery for diverse product categories, including oral care, fabric care, feminine care, health, and consumer care product lines. Architect and implement digital twin solutions to create virtual replicas of physical factories for simulation, optimization, and predictive maintenance Design and deploy AI/ML systems for real-time production optimization, anomaly detection, and predictive quality control Transform manufacturing data architecture to enable advanced analytics, machine learning, and operational intelligence Oversee factory layout redesigns incorporating Industry 4.0 principles, IoT connectivity, and cyber-physical systems Develop standardized automation frameworks that can be scaled and deployed across diverse global manufacturing environments Build and lead centres of excellence for key technologies including digital twins, industrial IoT, and manufacturing AI Create strategic partnerships with technology providers, research institutions, and industry consortia to accelerate innovation Establish governance mechanisms for technology selection, implementation methodologies, and ROI measurement Develop comprehensive change management strategies to drive adoption of new technologies and digital workflows Champion sustainability initiatives through smart energy management, waste reduction, and circular economy principles Qualifications Advanced degree in Engineering, Computer Science, or related field (MBA a plus) 12+ years of progressive leadership experience in manufacturing technology and automation Extensive experience implementing digital twin technologies, smart factory solutions, and AI applications in manufacturing environments Deep expertise in industrial automation systems, including PLCs, SCADA, MES, and industrial robotics Proven track record of leading digital transformation initiatives in complex, global manufacturing organizations Substantial experience in the FMCG/CPG industry, specifically with high-volume, precision manufacturing of consumer products Strong understanding of OT/IT convergence and industrial networking architecture Demonstrated success in scaling technology solutions across multiple international manufacturing sites Experience with digital manufacturing platforms and cloud-based manufacturing solutions Strong background in data science and analytics as applied to manufacturing operations Experience with oral care, fabric care, feminine care, health, and consumer care products would be an added advantage Technical Expertise Digital Twin Implementation & Management Industrial Internet of Things (IIoT) Architecture Manufacturing Execution Systems (MES) Artificial Intelligence and Machine Learning for Manufacturing Advanced Robotics and Autonomous Systems Industrial Edge Computing and Cloud Integration Real-time Production Monitoring and Analytics Predictive Maintenance Systems Computer Vision and Quality Inspection Systems Manufacturing Cybersecurity AR/VR Applications in Manufacturing Low-Code/No-Code Industrial Applications Leadership & Strategic Skills Exceptional strategic thinking with ability to translate technology vision into practical implementation plans Strong innovation mindset with focus on measurable business outcomes Excellent cross-functional leadership abilities to influence without direct authority Proven ability to communicate complex technical concepts to executive stakeholders Experience building and leading diverse, global technical teams Change management expertise in traditional manufacturing environments Financial acumen for developing business cases and ROI models for technology investments Ability to balance strategic vision with practical execution Travel Requirements Willingness to travel to international manufacturing locations for transformation initiatives and technology implementations Please Expedite and Send the Updated Resume Along with requested details and confirmation of interest. Regards, Pooja Raval - Sr. for detail discussion, if your Profile is relevant.

Job Category: IT/ Technical Job Type: Full Time Job Location: Mumbai A Process team member is responsible for managing process documents in QMS process modifications, process audits, data analysis and preparing reports for technology management Experience 3-6 Years Required Skills Audit, Change Management, ISO, ITIL, SDLC Responsible for: Analyse process compliance data and tool data as per defined frequency and prepare process compliance dashboard Conduct process compliance analysis meeting with management and teams Carry out/ Implement process improvement initiatives Conduct and Manage process compliance audits for Incident, Problem, Change & Transformation Projects Preparing and reporting monthly process compliance reports for ADMs, operations, and projects Preparing process compliance monthly summary report for CTO Manage support for external audits by regulatory and third party Drive process assessments Plan and conduct process and tool training and awareness programs Yearly review of QMS process and templates Analyse and manage process requirement implementation in the SERVICENOW tool and CollabNet tool Conducting deep dive audits as per technology management requirement Preparing monthly finance reports for projects Timely escalations on non-compliance, issues, risks and process performance to Lead Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Immediate Joiners Preferred Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services ?IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Tax Management Monthly Stock Reports Costing Analysis Financial Reporting Bank Reconciliation Ledger Maintenance Goods Receipt Notes (GRN) Tax Optimization Foreign Payments Reporting Structure Team Leadership Required Candidate profile Must have experience of manufacturing industry. Must have worked in all areas of accounting & finance from start to finish

Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore. Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. Those in security architecture at PwC will focus on designing and implementing robust security frameworks to protect organisations from cyber threats. You will develop strategies and solutions to safeguard sensitive data and enable the integrity of systems and networks. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are looking for a technocrat with enriched experience in security configuration along with proven customer management skills. S/he will interact with local and global customers on regular basis to resolve customers issues/concerns related to offered products. The individual must be highly organized create and adhere to timelines, and work well Work on projects involving Cisco/PaloAlto/Checkpoint firewalls, VPN, URL Filtering solutions and Azure infrastructure Responsible to perform daily processing and implementation of firewall, proxy and VPN policies to the enforcement module May be required to support 24X7 or out of region hours (e.g. US Hours) Support troubleshooting on hardware, IPSEC, LAN/WAN network and security issues. Enforcing best practices surrounding security incident responses Ensure procedures, policies and changes are performed according to standard and Plan. Any changes planned have to be compliant to the standards defined Evaluate each customer request and determine if the request is implementable. Perform basic troubleshooting on Firewall, Cloud and VPN technology Respond and implement customer request in a timely and efficient manner according to the agreed service levels, standards and procedures and using tools, processes and systems Perform sanity checks on perimeter devices Update and maintain documentation related to supported technology Knowledge and experience on Firewall Paloalto (Mandatory), Checkpoint and Cisco Practical experience with security technologies like Firewalls, VPN, URL filtering and Azure Palo alto Architecture, Design, engineering and supporting services Provide Palo alto Security design and engineering support to business projects Manage existing firewalls, implement policies and rules as required by the access requirements Experience on change management Internal and external IT security standards, PCI standards and relevant legal compliance aspects Analyze traffic to identify network related issues Debugging network issues, firewall configuration, troubleshooting etc. Cloud based networking AWS and Azure architecture (AWS Directory Services, AWS Shield, cloud security etc.) Experience on Console based management for Firewall and Azure Infrastructure Understanding of IPS, Threat Prevention, Wildfire, web proxy, URL and VPN solution Network knowledge in Layer 1 to 7 Proficiency with UNIX (Solaris, AIX, HPUX), Linux and Windows platforms Mandatory skill sets Paloalto, Cisco, Checkpoint Preferred skill sets At least 25 years previous experience in similar positions, in any company Experience in firewall administration and configuration (Checkpoint, Cisco, PaloAlto etc.) Experience working with Cloud and networking devices, including virtual routing and Azure infrastructure. Knowledge of TCP/IP networking. DNS, DHCP and security protocols (IKE AES) Experience in support of network security software products Experience in Linux/UNIX environmen Years of experience required 4+ yrs Education qualification Bachelor s degree in information technology Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Network Security Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Azure Data Factory, Communication, Compliance, Safety, Accountability (CSA), Computer Network Defense, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Requirements, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Forensic Investigation, Incident Response Tool, Inclusion, Intellectual Curiosity, Java (Programming Language), Learning Agility, Optimism, Security Architecture {+ 14 more} Travel Requirements Government Clearance Required?

Group Manager - Transactional Quality - Pune F&A Weikfield - REF71636R_2025157748 Help build and capture new market opportunities through effective QA deployment and partnerships while ensuring strategic value to the business Identify opportunities through lean six sigma analytics and RPA to drive client efficiencies lead a team of QA Managers in meeting contractual commitments for transactional quality Managing all aspects of the projects - identifying solutioning developing and execution and ensuring the successful achievement of timelines and budgets Creating various approaches negotiating and fostering relationships with internal and external partners Developing new business approaches and technologies across departments and clients Create business cases make recommendations regarding benefits financials risks contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing Skills required -Lean Six Sigma Green Belt Black Belt certification Exposure to Robotic Process Automation RPA in BPO ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations and business cases Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading continuous improvement initiatives projects Highly self-motivated proactive and eager to develop new capabilities in evolving role Qualifications Bachelors degree or Post Graduate degreeLean Six Sigma Green Belt Black Belt certification

. Responsible for planning and designing new software and web applications along with the larger core team. Analyzes, tests and assists with the integration of new applications. Works closely with Design/Dev team to identify system/requirement gaps early in the cycle, triage the defects effectively by working closely along with dev/QA and improve on the defect turnaround time. Assists with defining E2E and automation test strategy, tracking performance metrics. To review and approve the final package that needs to go to Production and to provide guidance to enable right configs. Provides guidance and support to other Engineers. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs, identify requirement gaps early in the cycle. Assists with technical leadership throughout the design process and assists in guidance with regards to practices, procedures and techniques. Serves as a guide mentor for Software Development Engineers. Define the automation and E2E test strategy upfront and review the plan with all the stakeholders. Define the right environment and configuration for the product to be validated. Customer and agent journey experience review with Dev and Business stakeholders and to bring in the alignment to roll-out the quality product. Triage the E2E reported defects across the domain developers, suggest the right fix and to keep the fix turnaround time minimal for faster execution. Run the WAR room call to drive the open issues for closure Support different testing teams during the feature validations Handle change management requests, review the impacts and accommodate. Provide the final product demo with Business team for Go/No GO decisions. Leads the evaluation of BRD with the final deployment package across all domain components and recommends go-to Production collaborating with business stakeholders and dev leads. Review the final code package and assists in the roll-out of software releases. Analyze Production issues and redirect issues to respective dev teams for quick resolution. Trains junior Software Development Engineers on internally developed software applications. Oversees software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget. Contribute to Automation framework and execute the automation scripts as required. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Tests and evaluates systems, subsystems and components. Acts as a technical contact and liaison for outside vendors and/or customers. Consistent exercise of independent judgment and discretion in matters of significance. Provide strategy support for Security testing, Adobe team A/B validation support, ISS team support for setting up right rules for different divisions. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Coach the larger CIEC team to improve in Sales tech domain knowledge and build more experts. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 10 Years +

Candidates with 10 + years experience with minimum two Implementations experience is must. Provide expert advice on SAP HR /HCM / other HR application support functionalities and Business Process including end user documentation with respect to the SAP HR module in SAP ECC & other HR applications. Provide guidance to SAP Power users and support the test plan of testing SAP HR functionality for the required Business processes and ensuring that all scenarios are covered in SAP HR /HCM module and other HR applications. Provide solutions on improving overall business process performance in the SAP HR/HCM domain using best Business processes including compiling the various parameters required for the standard / customized configurations. Should be able to collect & analyze SAP HR Power users requirements on the following: Determine reporting requirements: Standard SAP Reports and any Customized Reporting required in other non-SAP HR applications Conduct unit tests based on SAP Power user defined scenarios. Assist in the development of business process descriptions. Business Process improvement ideas with respect to the SAP HR module & other HR applications Coordinate with other module SAP Consultants for Integration requirements. Conduct implementation & training workshops, including developing and conducting presentations for the SAP Power users and End Users Responsible for Problem and Change Management Create/ update/ review KEDB and K-Base entries Carry out Root Cause Analysis for Problem Tickets or Repeat Incidents Collect User requirement and Prepare Functional specification for the CR s and explain to Technical team the requirement Responsible for Test plan preparation of CR s Conduct Functional testing for complex CR s Provide functional insights to Technical team Create/Update and Maintain Documentation Responsible for understanding and documenting Functional Specifications and review the Technical Specifications to ensure all requirements have been met End User Training material based on new functionalities, changes and End User feedback in terms of Business Process related Do s and Dont s Application test scenarios for end to end testing K-Base entries for First Time Fix (FTF) Functional/ Technical documentation required for the sustenance of the System/ application Other responsibilities Participate in Disaster Recovery Drills and be prepared for ensuring smooth continuity of Business during an actual Disaster event Participate in projects as required

AVIVYS is a platform where talent meets opportunities to unlock their potential. A place to learn, upskill, showcase their talents, gain CV points & get hired while unlocking their true potential. This enables professionals to eventually get hired by their dream employers. AVIVYS believes that you can unlock your dreams with genuine efforts Opportunity to work with our esteemed client Finnish IT software and service company providing IT services and product engineering services We are seeking an experienced Internal Auditor Manager to lead and execute internal audits,with a strong focus on SOX compliance, IT General Controls (ITGC), Information Security, and Cloud Security audits. The ideal candidate will have over seven years of hands-on experience in evaluating risks, assessing controls, and ensuring compliance with regulatory standards. Key Responsibilities: 1. SOX Compliance & IT General Controls (ITGC) - Plan, execute, and manage SOX audits, including control design assessments, testing, and remediation tracking. - Evaluate IT General Controls (ITGC) related to financial reporting, including access controls, change management, and data integrity. - Collaborate with finance and IT teams to ensure compliance with SOX 404 requirements and other financial regulations. - Identify control deficiencies and recommend improvements to strengthen the control environment. 2. Information Security Audits - Conduct information security audits to assess compliance with ISO 27001, NIST, CIS benchmarks, and other security frameworks. - Evaluate the effectiveness of organizational security policies, procedures, and technical controls. - Identify vulnerabilities in IT systems and recommend security enhancements. - Perform risk assessments and ensure alignment with industry best practices. 3. Cloud Security Audits - Audit cloud-based infrastructure (AWS, Azure, and Google Cloud) to ensure compliance with security best practices. - Assess cloud service providers\u2019 controls and adherence to CSA (Cloud Security Alliance) guidelines. - Evaluate data privacy, encryption, identity & access management (IAM), and cloud governance frameworks. - Ensure cloud environments meet regulatory and internal security requirements. 4. Risk Management & Reporting - Prepare detailed audit reports with findings, risks, and actionable recommendations. - Present audit results to senior management and stakeholders. - Monitor remediation efforts and validate control improvements. Qualifications and Skills: - 5+ years of experience in internal audit, IT audit, or risk management, with a focus on SOX, ITGC, and security audits. - Strong knowledge of SOX compliance, IT General Controls, and financial reporting risks. - Experience auditing information security frameworks (ISO 27001, NIST, CIS benchmarks). - Familiarity with cloud security (AWS, Azure, GCP) and related compliance standards (CSA, SOC 2, etc.). - Preferred certifications: CISA (Certified Information Systems Auditor), CISSP, CIA, or equivalent. - CA (Chartered Accountant) qualification is a plus but not mandatory. - Strong analytical, communication, and project management skills.

Role & responsibilities 1. Talent Onboarding & Integration Design and implement a seamless onboarding experience for new hires. Ensure cultural alignment, role clarity, and engagement from Day 1. Work with department heads to ensure timely asset allocation, buddy assignments, and induction training. 2. HR Policy Management Act as the custodian of all HR policies and procedures. Update and communicate policies aligned with business growth, compliance, and employee expectations. Ensure consistent policy implementation across the organization. 3. Performance Management System Manage the annual PMS process on the HRMS from objective setting to year-end appraisals and increment cycles ensuring timely closure. Guide department and project heads through each phase to ensure alignment and completion. 4. Employee Experience & Engagement Collaborate with leadership to drive initiatives that build camaraderie, belonging, and engagement. Plan and execute monthly employee engagement activities and feedback mechanisms. Launch and manage wellness programs aligned with mental and physical well-being. 5. Compliance & Labour Law Adherence Ensure adherence to applicable labour laws, including Shops & Establishments Act, POSH, PF, ESIC, etc. Maintain statutory records and manage audits or inspections effectively. Keep management informed of regulatory changes impacting HR operations. 6. Team Leadership & Development Lead, mentor, and monitor the HR team to deliver high performance. Establish clear KRAs and provide continuous feedback and upskilling opportunities. Cultivate a high-performance and ownership-driven HR culture. 7. Learning & Development Design and manage the annual training calendar. Conduct training need analysis (TNA) and coordinate internal or external training programs. Track learning outcomes and report on impact to business goals. Run periodical mandatory awareness sessions and training programs across all locations. 8. MIS Reporting and Audit Management Manage accurate and timely MIS reporting for leadership on HR metrics, attrition, hiring, and training outcomes. As a Steering Committee Member, oversee audit management, including documentation, compliance checks, and coordination during internal/external audits. Preferred candidate profile Bachelors/Masters degree in HR or related discipline. Proven experience in IT/ITES or AI/ML domains preferred. Strong understanding of Indian labour laws, compliances, and HR best practices. Excellent interpersonal, communication, and leadership skills. Proficient in HRMS tools and MS Office/Google Workspace/AI ML Tools. What We Offer: Competitive salary and performance-linked benefits. A comprehensive Group Medical Coverage. Flexibility and a wellness-focused work environment. A culture built on the core values of BOAT Belongingness, Ownership, Autonomy, and Team Spirit fostering a workplace where every individual feels valued, empowered, and united in purpose. Only candidates with a minimum of 5 years of recent experience in IT and/or ITES will be considered for the role with an overall experience of 11-13 years. This is a mandatory requirement for the role.

Role & responsibilities 1. Talent Onboarding & Integration Design and implement a seamless onboarding experience for new hires. Ensure cultural alignment, role clarity, and engagement from Day 1. Work with department heads to ensure timely asset allocation, buddy assignments, and induction training. 2. HR Policy Management Act as the custodian of all HR policies and procedures. Update and communicate policies aligned with business growth, compliance, and employee expectations. Ensure consistent policy implementation across the organization. 3. Performance Management System Manage the annual PMS process on the HRMS from objective setting to year-end appraisals and increment cycles ensuring timely closure. Guide department and project heads through each phase to ensure alignment and completion. 4. Employee Experience & Engagement Collaborate with leadership to drive initiatives that build camaraderie, belonging, and engagement. Plan and execute monthly employee engagement activities and feedback mechanisms. Launch and manage wellness programs aligned with mental and physical well-being. 5. Compliance & Labour Law Adherence Ensure adherence to applicable labour laws, including Shops & Establishments Act, POSH, PF, ESIC, etc. Maintain statutory records and manage audits or inspections effectively. Keep management informed of regulatory changes impacting HR operations. 6. Team Leadership & Development Lead, mentor, and monitor the HR team to deliver high performance. Establish clear KRAs and provide continuous feedback and upskilling opportunities. Cultivate a high-performance and ownership-driven HR culture. 7. Learning & Development Design and manage the annual training calendar. Conduct training need analysis (TNA) and coordinate internal or external training programs. Track learning outcomes and report on impact to business goals. Run periodical mandatory awareness sessions and training programs across all locations. 8. MIS Reporting and Audit Management Manage accurate and timely MIS reporting for leadership on HR metrics, attrition, hiring, and training outcomes. As a Steering Committee Member, oversee audit management, including documentation, compliance checks, and coordination during internal/external audits. Preferred candidate profile Bachelors/Masters degree in HR or related discipline. Proven experience in IT/ITES or AI/ML domains preferred. Strong understanding of Indian labour laws, compliances, and HR best practices. Excellent interpersonal, communication, and leadership skills. Proficient in HRMS tools and MS Office/Google Workspace/AI ML Tools. What We Offer: Competitive salary and performance-linked benefits. A comprehensive Group Medical Coverage. Flexibility and a wellness-focused work environment. A culture built on the core values of BOAT Belongingness, Ownership, Autonomy, and Team Spirit fostering a workplace where every individual feels valued, empowered, and united in purpose. Only candidates with a minimum of 5 years of recent experience in IT and/or ITES will be considered for the role with an overall experience of 11-13 years. This is a mandatory requirement for the role. Please send your resume to careers@itechindia.co

Indian MNC Client of Quadrangle The person will be a key strategic partner, responsible for leading and executing all aspects of the human resources function. This role is critical in entire talent lifecycle from onboarding till exit, fostering a high-performance culture, retaining top talent, and developing HR strategies that align with the company's business growth objectives. The candidate should be a dynamic, results-oriented HR professional capable of building and scaling HR in a rapidly evolving environment. Key Responsibilities: Develop and implement HR strategies, policies, and programs that support the company's overall business objectives and growth plans. Act as a strategic advisor to the leadership team on all HR-related matters, including talent management, organizational design, compensation, and employee relations. Drive initiatives to enhance employee engagement, performance, and retention. Lead change management efforts related to organizational growth and evolution. Develop and implement effective onboarding programs to ensure new hires are successfully integrated into the company culture. Lead robust succession planning and talent development programs to nurture future leaders. Design and administer competitive compensation and benefits programs that attract, motivate, and retain employees. Conduct market research and benchmarking to ensure the company's compensation and benefits are aligned with industry standards. Manage payroll processes in coordination with finance. Identify training needs and develop learning and development programs that enhance employee skills, capabilities, and career growth. Manage employee relations, addressing grievances, conflicts, and disciplinary matters in a fair and consistent manner. Ensure compliance with all local labor laws, regulations, and industry standards. Streamline HR operations and leverage HR technology (HRIS) to improve efficiency and data accuracy. Develop and analyze HR metrics to inform decision-making and measure the effectiveness of HR initiatives. Promote diversity, equity, and inclusion initiatives within the organization. Must have : MBA from Tier 2 institute Minimum 15+ year experience with the last three years in a leadership role Candidates with an experience in GCC would be preferred.

Note: Below less than 5 years profiles will be rejected. Work from office Face to face interview only. ServiceNow, CMDB, ITSM, HRSD, ITOM Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an on call capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge: Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications: 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills: Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing. Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand. Responsibilities and Duties: Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities. Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively. Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines. SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results. Review Cultivation: Encourage satisfied customers to share positive reviews and testimonials on relevant platforms. Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge. Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents. Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management

As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing. Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand. Responsibilities and Duties: Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities. Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively. Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines. SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results. Review Cultivation: Encourage satisfied customers to share positive reviews and testimonials on relevant platforms. Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge. Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents. Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.