Change Control Coordinator

Gedu Services

1 - 4 years

2 - 5 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

servicenow itil change management documentation ci/cd remedy agile safe coordination jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate the lifecycle of change requests from submission through approval to implementation and review.
Conduct impact assessments for proposed changes in collaboration with relevant stakeholders.
Maintain the Change Management Log and ensure accurate documentation of all change activities.
Facilitate and schedule Change Advisory Board (CAB) meetings, including preparing agendas and capturing decisions and actions.
Ensure changes follow established processes and align with ITIL best practices.
Collaborate with IT, development, QA, and business units to validate testing and rollback plans.
Monitor and report on change performance, including success rates, trends, and exceptions.
Ensure emergency and unplanned changes are fully documented post-implementation.
Support internal and external audits with change control records and process documentation.
Integrate changes affecting system integrations, ensuring smooth data flow and business continuity.
Develop and execute communication plans to inform stakeholders about upcoming changes, providing training or documentation where necessary.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding of ITIL Change Management principles and certification is preferred.
Experience working with tools such as ServiceNow, JIRA, Remedy, or equivalent ticketing systems.
Excellent communication, coordination, and documentation skills.
Strong attention to detail with the ability to manage multiple priorities.
Proactive and assertive in driving process compliance.
Prior experience in a start-up culture is beneficial.
Understanding of CI/CD and DevOps environments is advantageous.
Familiarity with IT governance, risk, and compliance frameworks is desirable.

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