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Description
Job Purpose: To supervise and coordinate home collection phlebotomy services, ensuring quality sample collection, timely visits, and adherence to safety and operational standards. The role includes team management, route planning, and customer satisfaction monitoring. Key Responsibilities: Team Supervision: Manage and guide a team of home collection phlebotomists. Assign daily routes and ensure punctual visits. Monitor attendance, grooming, and behavior of field staff. Operational Oversight: Ensure accurate sample collection, labeling, and transportation protocols are followed. Coordinate with logistics for timely sample pickup and delivery to the lab. Handle escalation of patient complaints or service issues. Quality Assurance: Train new phlebotomists on home collection protocols and safety measures. Conduct periodic audits of procedures followed during home visits. Ensure compliance with infection control and biomedical waste disposal norms. Customer Satisfaction: Ensure high standards of patient care and communication. Collect feedback from patients and take corrective action where necessary. Resolve service delays or miscommunication promptly. Reporting & Documentation: Maintain logs of daily visits, collections, and incidents. Submit reports on team performance and visit summaries to management. Qualifications & Experience: Diploma in Medical Laboratory Technology (DMLT) or B.Sc. MLT preferred Minimum 3–5 years of phlebotomy experience, with at least 1–2 years in a supervisory role Familiarity with home collection operations and diagnostic sample handling Basic computer skills (Excel, email, reporting) Key Skills: Strong leadership and communication skills Knowledge of phlebotomy best practices Route and time management Patient-first attitude Conflict resolution and team coordination Let me know if you’d like this in Word or PDF format, or if you'd like it customized with your company name. You said:Share JD for Cluster Supervisor in Healthcare Diagnostics ChatGPT said: Here’s a sample Job Description (JD) for a Cluster Supervisor in the Healthcare Diagnostics industry: Job Title: Cluster Supervisor Department: Operations Location: [Insert Location(s)] Reports To: Area Manager / Regional Operations Manager Job Purpose: To oversee and manage the day-to-day operations of multiple diagnostic collection centers or branches within an assigned cluster, ensuring smooth functioning, quality service delivery, and achievement of operational targets. Key Responsibilities:1. Operational Management Supervise the functioning of all centers in the assigned cluster (phlebotomy, front office, logistics). Ensure adherence to standard operating procedures (SOPs) across all locations. Monitor sample collection, packaging, and transportation timelines to the processing labs. Ensure equipment functionality and coordinate preventive maintenance schedules. 2. Team Supervision & Training Manage and support a team of phlebotomists, front desk executives, and support staff. Conduct regular training and skill enhancement sessions. Monitor attendance, shift planning, and manpower allocation. Evaluate team performance and take corrective actions as needed. 3. Quality & Compliance Ensure compliance with NABL/NABH or applicable quality standards. Conduct audits at centers to assess hygiene, documentation, and customer service. Implement corrective measures based on audit findings. Ensure proper biomedical waste disposal and infection control practices. 4. Customer Service & Issue Resolution Handle escalated customer complaints and ensure timely resolution. Maintain high customer satisfaction through continuous improvement in service. Encourage and act on customer feedback to improve center performance. 5. Coordination & Reporting Coordinate with logistics, central lab, and other departments for operational support. Maintain and share MIS reports on daily collections, TAT, staff performance, and complaints. Participate in periodic review meetings with management. Qualifications & Experience: Graduate in any discipline (Science preferred); DMLT/MLT added advantage Minimum 3–5 years of experience in healthcare diagnostics operations Experience in managing multiple centers or teams is essential Familiarity with diagnostic workflows, phlebotomy, and logistics preferred Key Skills: Team leadership and people management Strong problem-solving and decision-making ability Communication and interpersonal skills Basic knowledge of quality standards (NABL/NABH) Proficiency in MS Office and reporting tools Job Types: Full-time, Permanent Pay: Up to ₹450,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person
