Center Manager

Job Description

Role & responsibilities Job Description: Plan efficient administrative operations, client appointment scheduling systems & processes, supervise front desk to ensure daily support operations. Ensure implementation of established service standards & ensure consistent and high quality delivery of services at all times Ensure all contracts, records and other documents are documented in accordance with agency & regulatory standards Supervise and ensure all client records are maintained on the portal as well as in client files Support in development of operational processes & schedules for part time consulting professionals and therapists Continuously improve on the service delivery standards and SOPs for centre operations. Monitor accuracy of client records & ensure that all the records are completed within the deadlines. Track and maintain MIS for daily reports, client appointments, inflow of fees to be sent to management on a timely basis. Client acquisition as targets for the specific centre in collaboration with marketing, events, front office. Collaborate with internal and external teams for infrastructure, AMCs, equipment etc. as may be needed by/ for the centre. Oversee facilities and ensure that infrastructure is maintained. Prepares periodic reports, financial statements and records on centre projects, progress, status or other special reports for management. Prepares budget proposals and recommendations and establishes a budget control system for controlling expenditures; controls expenditures in accordance with budget allocations. Assist in the development and preparation of the strategy and general business plan for the centre and achieving the companys sales goals. P & L ownership - Monitor expenses and suggest cost-effective alternatives Monthly planning on footfall target based on the data for calling as per the target given along with the execution plan. To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality/Compliance audits. Setting department targets & goals in coordination with the HOD. Supporting marketing initiatives to improve brand visibility and increase of footfalls to the centre. Assists in the development of the sales plan for use in organizational planning, financial forecasting, budget setting and strategic planning. Data Management and Reporting - End to end activity, financial and client reporting for the centre. To collaborate with doctors & multispecialty clinics around the centre to generate business leads & increase footfall. Do check out our company website: www.mpowerminds.com for more information.