Center Manager

Job Description

Were looking for a dynamic professional to manage channel sales partners for subscription sales via tele-centers. Key responsibilities include team hiring, stakeholder engagement, training, KPI tracking, performance monitoring, and process improvement. The role also involves coordinating with product/data teams, ensuring timely payouts, and preparing performance reports. Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models. Team Management: Drive hiring to meet manpower targets and maintain team productivity. Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges. Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates. Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity. Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance. Compliance s Payouts: Ensure accurate and timely partner payouts after due diligence. Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency. Reporting: Prepare regular performance reports for management and internal review. Key Skills Team Leadership: Extensive experience in building and managing large teams of 40+ members, fostering collaboration and high performance. Relationship Building: Develop strong rapport with team members using a consultative sales approach to drive engagement and productivity. Effective Communication: Excellent listening, questioning, and networking skills to foster meaningful connections and drive results. Reporting & Analysis: Expertise in report management, data analysis, and aligning insights with business objectives for informed decision-making.