Center Manager

Required experience in Hospital/Fertility.

- Based on Corporate strategic plan prepares the annual operating budget and performance target for the centre in collaboration with regional head / corporate strategic team.

-Achievement of Financial Targets of the centre

- Monitor the performance of the centre in terms of revenue and profitability against targets and take corrective steps as required, team performance management against defined KRA’s.

- Undertake cost optimisation initiatives such as reducing the usage of consumables, monitoring fixed and variables cost etc;

- Oversee the processes, procedures, equipment’s, and other facilities employed in IVF Centre asper defined SOP’s and Protocols and are followed at centre by each teammate.  Oversee Medical record management. 

-Act as an escalation point for all operational issues and take suitable action by interfacing with the concerned stakeholders.

- Guardian for adherence for medico legal aspects and other compliances at the centre.

- Liasoning with centre level sales head in establishing the brand in the localities/area/city through various sales / marketing campaign.

-Monitor the budget utilization, study and analyse causes for significant deviation from budget and take corrective actions for the same.

-Coordinating with corporate MIS Team to close the monthly P & L.

- Ensure timely goal setting, performance review, appraisal, and feedback for self and direct reportees in a timely manner.

-Maintaining organization ‘s competitive advantage in the industry through developing and monitoring administrative costs across departments.

-Continuously putting efforts towards conversion, retention, contribution, and compliance. -Reviewing internal operations & processes, regularly, along with the company protocols/SOP& attempting to improve service deliveries.

Customer -Customer Satisfaction (NPS) score of 90%

Customer retention (2nd Cycle) - @ 60% Financial

Revenue

Conversion% Revenue per OPU (RPO)

Contribution Margin

EBITDA Process

Adherence to Medico Legal requirements, audit score of 95%

SOP implementations & adherences, Audit score of 95% People

100% achievement of training manhours of the center

Identify and prepare second in command of the center.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person