5 - 7 years
0 Lacs
Posted:2 months ago|
Platform:
On-site
Full Time
. Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
. Collaborating with fulfilment teams to ensure best in class conversion ratios.
. Ensure availability of trained manpower to maintain production at 100% capacity.
. Meet cost to income ratios as determined by Score card.
. Adherence to Standards of Performance.
. Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements:
. Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
. People management skill essential.
. Experience in working in a tele-sales or relationship management in BFSI preferred.
. Certified in AMFI/IRDA.
. Good listening skills and strong communication abilities.
. Team Player.
Kotak Mahindra Bank Limited
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