CE Functional

Job Responsibilities: As a Consultant at Hitachi Solutions, you will be responsible for CRM projects, including client discovery, requirements gathering, business analysis, documentation, and delivery support. You will serve as a functional analyst, engaging with clients to understand their needs, collecting and prioritizing business requirements, and leading project decision-making and team efforts. Your role will involve analyzing clients" current business processes, identifying gaps, and preparing them for new systems by recommending improved processes. In collaboration with architects and technical teams, you will clarify and organize solution designs to ensure alignment with client expectations. Throughout project execution, you will participate in end user training, develop training plans, coach client trainers, and oversee application and data governance. You will play a key role in supporting delivery quality assurance, managing feedback, and addressing issues during the project lifecycle. This position does not involve project management or technical configuration but focuses on advocating for the customer. You will serve as a communicative point of contact between clients and technical teams, facilitating effective communication and collaboration. Your responsibilities will include leading the client user acceptance process, ensuring organizational focus, and addressing challenges as they arise during project delivery. Additionally, you may be required to organize and provide training to end users and administrators, offering guidance and advice for complex implementation efforts. In sales efforts, you will support the team by delivering product demonstrations and PowerPoint presentations. Qualifications: - Educational qualification: BE/MCA or equivalent degree in computer science If further information is needed, please let me know.,