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CBS - MBA - Content Services - Supervising Associate-Technical Writing

CBS - MBA - Content Services - Supervising Associate-Technical Writing

8 - 9 years

6 - 11 Lacs

kochi

Posted:5 days ago| Platform:

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Skills Required

technical writing editorial project management instructional design content management research content creation communication training cbs visio systems engineering project management tools technical documentation architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

The opportunity
EY GDS Content Center of Excellence is a fast-growing team of talented copywriters, editors, content strategists, thought leadership writers, technical writers and editorial managers. People in the team provide support for key global EY publications and campaigns. We are looking for accomplished technical writer with strong research and content creation skills. In this role, you will prepare, review, revise and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation, with very little guidance or supervision. You will synthesize business requirements and help support on strategic or deeply complex documentation scenarios in a cross-team environment. Your key responsibilities

Create and review user/administrator guides, installation guides, video tutorials, online help, and developer documentation for products/services

Collaborate with cross-functional teams to analyze the business problem and the communication/training requirement

Identify information gaps, gather process/application knowledge and conduct audience analysis to define the informational architecture and appropriate instructional design approach

Write crisp, concise and easy-to-follow technical documents

Organize and present information through diagrams, flow charts and process flow maps

Evaluate organization structure to help improve content management

Provide recommendations on best practices in technical documentation to customers

Schedule the writing deliverables, review the content deliverable quality, serve as the liaison between the product team and the content/creative team

Ensure that the content is compliant with EY brand guidelines and Microsoft Manual of Style for Technical Publications

Lead documentation initiatives and drive guidelines and best practices for the technical writing function

Create content for state-of-the-art applications for a diverse range of user groups from across the best-in-class companies

Skills and attributes for success

Enterprising and independent with the ability to multitask, prioritize and own projects end-to-end

Exceptional ability to exercise user empathy to ensure usability and productivity of the products

An eye for informational architecture

Ability to understand how complex systems work and translate the technical jargon into simplified documents

Familiarity with recent tools and technologies and the basic logical working of tools and platforms

Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure

Logical and structured in thought and communication; ability to accurately comprehend ideas, expectations and concerns

Ability to clearly communicate complex messages to a variety of audiences

Excellent verbal and written communication skills

Detail oriented and problem-solving mindset

To qualify for the role, you must have

At least 8-9 years of related experience

Bachelors or masters degree, preferably in English literature or mass communication

Ideally, youll also have

Working knowledge of tools such as Visio, Snagit and RoboHelp

Aptitude and willingness to continually expand your core skillset

Technologies and tools

Proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat/PDF-XChange

Knowledge in Project Management tools and methods

What we look for

An eye for informational architecture

Ability to understand how complex systems work and translate the technical jargon into simplified documents

Proven record of independently managing the end-to-end documentation creation process

Familiarity with recent tools and technologies and the basic logical working of tools and platforms

Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure

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CBS - MBA - Content Services - Supervising Associate-Technical Writing