Catalogue Specialist

Teamware Solutions

0 years

1 - 4 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

good communication excel 2025 2024 2023 graduates

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

This includes, but is not limited to:

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve

outliers/exceptions

• Identify patterns emerging in the audits and contribute to process/program improvements

• Provide timely response to stakeholders on related tasks as per SOP and SLA

• Systematically escalate problems to the relevant owners/ teams according to pre-

determined process

• Maintain records of day to day work by updating trackers or workflow tools

• Meet business metrics and goals i.e. SLA, productivity, quality and utilization

benchmarks

• Understand performance metrics for driving business goals

• Work in a collaborative environment and contribute to the growth of the respective

team/program

Basic Qualifications

€€€€ Bachelor’s degree

€€€€€€ Good communication skills - both verbal and written
€€€€€€ Demonstrated ability to work in a team
€€€€€€ Sound problem solving ability and analytical skills
€€€€€€ Proven ability to work productively and efficiently in an independent setting
€€€€€€ Excellent attention to detail and work with the highest level of accuracy

Preferred Qualifications

€€€€€€ Working Knowledge of MS Office products such as Word and Excel
€€€€€€ Excellent communication and data presentation skills
€€€€€€ Fluent written and spoken English

Work location: Virtual

Rate cards

• Shift allowances will be provided

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on

business requirement)

Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2

consecutive days off. The off days change based on business requirement)

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