Cashier

Job Description: Cashier – Theobroma

Position: Cashier
Location: Theobroma (Chocolate Lounge & Bakery)
Department: Front of House
Reports To: Store Manager / Shift Supervisor

Role Overview

As a Cashier at Theobroma, you will be the face of the store, providing warm and efficient customer service. You will manage billing operations, assist customers with product selections, and ensure a smooth and pleasant in-store experience. This role requires excellent communication skills, accuracy, and a customer-first attitude.

Key Responsibilities1. Customer Service

• Greet customers warmly and maintain a friendly atmosphere.
• Assist customers with menu inquiries, product details, and recommendations.
• Manage customer queues and ensure timely service.

2. Billing & Cash Handling

• Operate the POS system efficiently for billing, returns, and payments.
• Handle cash, cards, and digital payments accurately.
• Maintain cash drawer balance and follow cash-handling protocols.

3. Product Knowledge

• Stay updated on bakery items, chocolates, beverages, and new launches.
• Inform customers about ongoing offers, combos, and promotions.

4. Store Operations

• Ensure billing counter cleanliness and proper display of items.
• Pack takeaway orders neatly and accurately.
• Coordinate with bakery and kitchen teams for order readiness.

5. Compliance & Standards

• Follow hygiene, safety, and quality standards set by Theobroma.
• Adhere to store policies regarding billing, returns, and customer service.
• Support inventory checks for packaged items near the counter.

Skills & QualificationsEssential

• 10th/12th pass or equivalent; higher education is a plus.
• Prior experience as a cashier or in customer service (F&B preferred).
• Basic computer and POS handling skills.
• Strong communication (English and/or local language).

Preferred

• Experience in cafés, bakeries, or QSR environments.
• Ability to handle high footfall during peak hours.

Personal Attributes

• Polite, approachable, and customer-focused.
• Detail-oriented with strong numerical accuracy.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.

Work Conditions

• Rotational shifts, weekends, and holiday availability required.
• Uniform and grooming standards must be followed.

Job Types: Full-time, Permanent, Fresher

Work Location: In person