Theobroma Foods Pvt. Ltd.

Job Description: Cashier – Theobroma Position: Cashier Location: Theobroma (Chocolate Lounge & Bakery) Department: Front of House Reports To: Store Manager / Shift Supervisor Role Overview As a Cashier at Theobroma, you will be the face of the store, providing warm and efficient customer service. You will manage billing operations, assist customers with product selections, and ensure a smooth and pleasant in-store experience. This role requires excellent communication skills, accuracy, and a customer-first attitude. Key Responsibilities1. Customer Service Greet customers warmly and maintain a friendly atmosphere. Assist customers with menu inquiries, product details, and recommendations. Manage customer queues and ensure timely service. 2. Billing & Cash Handling Operate the POS system efficiently for billing, returns, and payments. Handle cash, cards, and digital payments accurately. Maintain cash drawer balance and follow cash-handling protocols. 3. Product Knowledge Stay updated on bakery items, chocolates, beverages, and new launches. Inform customers about ongoing offers, combos, and promotions. 4. Store Operations Ensure billing counter cleanliness and proper display of items. Pack takeaway orders neatly and accurately. Coordinate with bakery and kitchen teams for order readiness. 5. Compliance & Standards Follow hygiene, safety, and quality standards set by Theobroma. Adhere to store policies regarding billing, returns, and customer service. Support inventory checks for packaged items near the counter. Skills & QualificationsEssential 10th/12th pass or equivalent; higher education is a plus. Prior experience as a cashier or in customer service (F&B preferred). Basic computer and POS handling skills. Strong communication (English and/or local language). Preferred Experience in cafés, bakeries, or QSR environments. Ability to handle high footfall during peak hours. Personal Attributes Polite, approachable, and customer-focused. Detail-oriented with strong numerical accuracy. Ability to work in a fast-paced environment. Team player with a positive attitude. Work Conditions Rotational shifts, weekends, and holiday availability required. Uniform and grooming standards must be followed. Job Types: Full-time, Permanent, Fresher Work Location: In person