Cash Application Senior Analyst

Description

KEY OBJECTIVE

(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications. 
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution. 

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

• Reducing unapplied cash on day to day basis. 
• Downloading daily deposits from bank system for posting. 
• Communicate process updates to team. 
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience. 
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash. 
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability &  ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English. 
• Should be open in making calls to customers when needed. 
• Overall experience of 3-5 years with minimum education of graduation in Commerce. 
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must. 
• Well acquainted with MS Office (specifically Excel). 
• Open to working shifts.