Cargowise Support Engineer

5+ years of Cargowise support engineer's responsibilities include:

• Bachelor's/master's degree in computer science, Information Technology, or Engineering
• Providing second and third line support to users of the CW1.
• Investigating support service level deviations and performing proactive troubleshooting
• Leading CW1 deployments and in-country engagements, including new country implementations
• Troubleshooting existing customizations workflow, tag rules files received via eAdaptor
• Basic working knowledge on other interfacing systems such as SAP.
• Demonstratable technical knowledge and expertise of CargoWise
• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
• Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Experience in SNOW and handling of tickets before (preferred but not required)
• Producing comprehensive supporting documentation
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
• Proactively learning and sharing upcoming CW1 features
  

Identifying continuous improvement opportunities
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