Cargo Sales and Services Officer

As a Cargo Commercial Executive at Cathay, you will be responsible for executing commercial strategies to exceed revenue targets and Key Performance Indicators. Your role includes supporting the port management team in driving service excellence and delivering on the cargo services strategy. You will work on operational and reservation functions, ensuring compliance with company and regulatory requirements while maintaining high service levels. Your contribution will be crucial in promoting Cathay's premium travel lifestyle brand and enhancing customer experience. Key Responsibilities: Revenue Generation: - Implement the Cargo Business Plan to meet local strategies and KPIs. - Collaborate with Cargo Sales Officers to achieve revenue targets and engage with customers for additional income. - Support capacity management to maximize flight revenue. Customer Services: - Offer customer-focused solutions in collaboration with Outdoor Sales. - Handle customer inquiries and e-booking requests promptly and professionally. - Manage stakeholder relationships to drive revenue and provide exceptional service across all customer interactions. - Update customers on shipment status and provide solutions as needed. Support Services: - Assist with cargo reservations, bookings, and customer service. - Review post-flight documentation and prepare reports. - Coordinate with various departments and stakeholders for efficient shipment handling. - Communicate effectively with internal and external stakeholders. - Conduct quality checks and participate in audits. Efficiency Improvement: - Support the implementation of e-initiatives to boost e-Bookings and agent self-service functions. Emergency & Accident Response: - Fulfill responsibilities related to emergency, accident, and crisis response as required. Requirements: Academic Qualifications: - Graduate in any discipline. - Tertiary education or equivalent in a related field is an advantage. Knowledge, Skills, Training, and Experience: - Minimum 2 years experience in the cargo industry. - Demonstrable customer service orientation. - Excellent communication skills and attention to detail. - Proficiency in MS Word, Excel, and PowerPoint. - Good analytical, problem-solving, and planning skills. - Ability to work independently and adapt to change easily. To explore competitive compensation & benefits package, travel privileges, well-being programs, and more, visit https://careers.cathaypacific.com/who-we-are/why-work-here. Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly for recruitment purposes. Shortlisted candidates will be notified. All job opportunities are exclusively published on the official website.,