Care Coordinator

**Job Description** **Role Overview:** As a Care Coordinator at NDH Care Ltd, your primary responsibility is to ensure the smooth delivery of care services by managing staff schedules and monitoring care calls. You will play a crucial role in effective communication with clients and healthcare professionals, addressing concerns, and overseeing staff performance through analysis and monitoring. **Key Responsibilities:** - Creating staff rotas and managing schedules - Monitoring and covering care calls - Communicating with clients and healthcare professionals - Addressing staff and client concerns - Carrying out staff performance analysis and mentoring - Managing care plans and reviews - Gathering feedback and implementing service improvements - Completing any additional tasks assigned by management **Qualifications:** - Any Graduate/Diploma - Previous work experience in customer service/support or as a coordinator (Highly Preferred) **Required Skills:** - **Communication Skills:** Strong verbal and written communication to liaise effectively with clients, families, staff, and healthcare professionals. - **Problem-Solving & Decision-Making:** Proactive in addressing staff and client concerns and resolving issues quickly. - **Leadership & Mentoring:** Capability to monitor staff performance, provide feedback, and support professional development. - **Attention to Detail:** Accurate record-keeping, reporting, and performance monitoring. - **Client Service Orientation:** Empathetic and professional approach to client care and satisfaction. - **Adaptability & Flexibility:** Able to respond to changing schedules, urgent cover needs, and management directives. - **Teamwork & Collaboration:** Works effectively with colleagues across the care team and wider healthcare network. - **IT & Administrative Skills:** Comfortable using scheduling systems, digital care platforms, and maintaining documentation. *Note: The Equal Opportunity Statement is omitted from the job description as it does not provide any specific job-related information.*,