About the Company At NDH Care Ltd, we are committed to delivering exceptional domiciliary care services that enable individuals to live independently and comfortably in their own homes. Our compassionate and professional team provides personalized care tailored to each client's unique needs, ensuring safety, dignity, and a high quality of life. Whether it's assistance with daily activities, personal care, or specialized support, we are dedicated to enhancing the well-being of those we serve. About the Role The Care Coordinator is responsible for ensuring the smooth delivery of care services by managing staff schedules and monitoring care calls. The role involves effective communication with clients and healthcare professionals, addressing concerns, and overseeing staff performance through analysis and monitoring. Responsibilities Creating staff rotas and managing schedules Monitoring and covering care calls Communicating with clients and healthcare professionals Addressing staff and client concerns Carrying out staff performance analysis and mentoring Managing care plans and reviews Gathering feedback and implementing service improvements Completing any additional tasks assigned by management Qualifications Any Graduate/Diploma Previous work experience in customer service/support or as a coordinator. (Highly Preferred) Required Skills Communication Skills – strong verbal and written communication to liaise effectively with clients, families, staff, and healthcare professionals. Problem-Solving & Decision-Making – proactive in addressing staff and client concerns and resolving issues quickly. Leadership & Mentoring – capability to monitor staff performance, provide feedback, and support professional development. Attention to Detail – accurate record-keeping, reporting, and performance monitoring. Client Service Orientation – empathetic and professional approach to client care and satisfaction. Adaptability & Flexibility – able to respond to changing schedules, urgent cover needs, and management directives. Teamwork & Collaboration – works effectively with colleagues across the care team and wider healthcare network. IT & Administrative Skills – comfortable using scheduling systems, digital care platforms, and maintaining documentation. Preferred Skills Experience working in the Healthcare industry Equal Opportunity Statement We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, genetic information, national origin, veteran status, or any other protected characteristic. All employment decisions are made based on qualifications, merit, and business needs.
**Job Description** **Role Overview:** As a Care Coordinator at NDH Care Ltd, your primary responsibility is to ensure the smooth delivery of care services by managing staff schedules and monitoring care calls. You will play a crucial role in effective communication with clients and healthcare professionals, addressing concerns, and overseeing staff performance through analysis and monitoring. **Key Responsibilities:** - Creating staff rotas and managing schedules - Monitoring and covering care calls - Communicating with clients and healthcare professionals - Addressing staff and client concerns - Carrying out staff performance analysis and mentoring - Managing care plans and reviews - Gathering feedback and implementing service improvements - Completing any additional tasks assigned by management **Qualifications:** - Any Graduate/Diploma - Previous work experience in customer service/support or as a coordinator (Highly Preferred) **Required Skills:** - **Communication Skills:** Strong verbal and written communication to liaise effectively with clients, families, staff, and healthcare professionals. - **Problem-Solving & Decision-Making:** Proactive in addressing staff and client concerns and resolving issues quickly. - **Leadership & Mentoring:** Capability to monitor staff performance, provide feedback, and support professional development. - **Attention to Detail:** Accurate record-keeping, reporting, and performance monitoring. - **Client Service Orientation:** Empathetic and professional approach to client care and satisfaction. - **Adaptability & Flexibility:** Able to respond to changing schedules, urgent cover needs, and management directives. - **Teamwork & Collaboration:** Works effectively with colleagues across the care team and wider healthcare network. - **IT & Administrative Skills:** Comfortable using scheduling systems, digital care platforms, and maintaining documentation. *Note: The Equal Opportunity Statement is omitted from the job description as it does not provide any specific job-related information.*,