Captain(Fine dine)

Job Description - Fine din Captain

Position: F&B Captain
Department: Food & Beverage Service
Location: Delhi
Experience: Experience in Fine Dine resturant is must.
Fluent English.

Send CV on - 8287700445

Job Purpose

The F&B Captain is responsible for supervising service staff, ensuring smooth restaurant operations, maintaining service standards, and delivering an exceptional guest dining experience. The role involves leading a team, coordinating between kitchen and service, handling guest complaints, and ensuring efficient service flow.

Key Responsibilities

• Guest Service
• Greet and escort guests to their tables.
• Ensure high standards of customer satisfaction.
• Handle guest complaints and special requests courteously and efficiently.
• Suggest menu items, wine pairings, and upsell to enhance guest experience.
• Team Supervision
• Supervise stewards, waiters, and other service staff.
• Allocate duties and ensure timely service.
• Train and motivate team members on service standards, grooming, and etiquette.
• Conduct pre-shift briefings to share daily specials, promotions, and service goals.
• Operational Excellence
• Coordinate between kitchen and service for smooth operations.
• Ensure proper mise en place and table setup as per standards.
• Maintain cleanliness and hygiene in the service area.
• Ensure compliance with SOPs and safety regulations.
• Sales & Revenue
• Assist in achieving restaurant revenue targets through upselling and suggestive selling.
• Monitor table turnover and ensure efficient use of seating capacity.
• Support management in planning promotions and events.
• Administrative Duties
• Prepare shift schedules for service staff.
• Maintain records of breakages, wastage, and customer feedback.
• Assist in stock control of cutlery, crockery, and glassware.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team management.
• Knowledge of F&B service standards, menu, and beverages.
• Guest-oriented with problem-solving abilities.
• Ability to work under pressure and handle peak hours efficiently.

Qualifications & Experience

• Diploma/Degree in Hotel Management or relevant field preferred.
• Minimum 2–4 years of experience in F&B Service, with at least 1 year in a supervisory role.
• Experience in hotels, fine dining, or reputed restaurants is desirable.
• Fluency in English and local language.

Send CV on - 8287700445

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person