International Voice/ Technical Support /KYC Process @Bengaluru KVC CONSULTANTS LTD

0.0 - 5.0 years

3 - 6 Lacs

bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE/Technical Support /KYC in Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE Job Description: -- International Voice/Technical Support Process LARGEST ITES MNC IN INDIA AND TOP 200 IN WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS & EXPERIENCED BOTH ARE ELIGIBLE SALARY UPTO RS 3.50 LPA- Rs 6.5 LPA (Hike based on last drawn salary) 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF ------------------------------------------------------------------------------------------------------------------------------------------------ ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. ----------------------------------------------------------------------------------------------------------------------------------------------------- " Note:- T his is a WFO Profile and Candidate should be comfortable working for Bangalore at the company office . DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - Bangalore WITH YOUR RESUME . Ayushi- 86022 79217 Khushi Gupta-80851 24583 Khushi Mishra- 78694 57739 Kanak- 89828 89979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Regards, HR Team Eshu Yadav KVC Consultants Ltd

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Hiring For UK CHAT Process - Tech Mahindra Tech Mahindra

0.0 - 4.0 years

2 - 3 Lacs

mumbai

Work from Office

TECH MAHINDRA - HIRING FOR UK CHAT Process Key Responsibilities: - Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welc o me to Apply Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now - CONTACT: SHRUTI GOWDA 9082344785 HR Team Tech Mahindra

Posted Date not available

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Hiring For UK and Australia CHAT Process - Tech Mahindra Tech Mahindra

1.0 - 2.0 years

2 - 3 Lacs

mumbai

Work from Office

Posted Date not available

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