Job
Description
Skill required: Marketing Operations - Salesforce Administration Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do We are looking for a proactive and detail-oriented resource to join our dynamic team. In this role, you will serve as the first line of support for Salesforce-related queries, working closely with end users such as Customer Success Managers, Resellers, and Account Managers, as well as collaborating with our internal Engineering teams. Your primary responsibilities will include account management, user access provisioning, and resolving CRM-related issues to ensure seamless business operations.Account Maintenance & Data Hygiene:Manage and update account records to support accurate sales order processing. This includes creating, modifying, and maintaining account data in Salesforce to align with business needs.User Access Management:Process user access requests for platforms such as Salesforce, Google Ad Manager, and Megaphone. This includes setting up new users, modifying existing access, and ensuring proper role assignments based on business requirementsCRM Case Handling:Resolve technical issues submitted via Salesforce cases related to user access, platform performance, or sales order discrepancies. This role demands strong troubleshooting skills, patience, and attention to detail. Full training will be provided to enable success in this area. What are we looking for Qualifications & Skills: Education:Bachelors degree, preferably in Marketing, Advertising, Business, or a related field.Experience:23 years of experience in Salesforce administration, ad operations, or campaign management roles.Technical Proficiency:Familiarity with Salesforce, Google Ad Manager, Megaphone, and collaboration tools such as Slack.Communication:Strong written and verbal communication skills; ability to engage with end users via Slack, email, and Salesforce cases.Problem-Solving:Ability to troubleshoot and resolve technical issues independently once trained; willingness to adapt to continuous changes and platform updates.Preferred Skills: Proficiency in Microsoft Office SuiteExperience in client-facing support rolesStrong organizational and multitasking abilities Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsCollaborative and supportive team cultureWork from office or hybrid model based on project needsWe provide 24*5 support which includes night shift role supporting U.S. stakeholdersFixed weekend off (Saturday & Sunday) Qualification Any Graduation
