Caller / Client Coordinator

Job Description

Job Responsibilities: Make and receive calls from clients to understand their driver requirements Assign drivers to clients based on availability and need Maintain clear communication between clients and drivers Enter driver timesheet details on a laptop Coordinate with the operations team when needed Requirements: Must be able to speak and understand Tamil fluently Basic knowledge of using a laptop (for entering timesheet and driver info) Should have a smartphone (company will provide SIM card) Good communication and coordination skills Prior experience in customer service or calling is a plus, but not mandatory Benefits: Fixed monthly salary of ₹5,000 10% incentive on commission earned by the company from assigned drivers Mobile SIM card provided for official use Opportunity to grow within the company as we expand If you're someone who enjoys talking to people, solving problems, and being part of a growing business, we want to hear from you! Summary As a Caller / Client Coordinator, you will be integral in facilitating communication between clients and our organization, ensuring a seamless customer experience. Your core skills in English, phone etiquette, and strong communication will be essential in addressing client inquiries and providing support. Additionally, your premium skills in data entry and bilingual capabilities, particularly in Spanish and Tamil, will enhance our outreach efforts. With relevant analytical skills, you will contribute to improving client satisfaction and operational efficiency. Join our team to make a meaningful impact in client relations and service excellence. Job Types: Full-time, Part-time, Permanent Expected hours: 25 – 30 per week Work Location: In person