Call Quality - Trainer

Job Description

Company Description NoBroker.com, India’s first Proptech unicorn, is a disruptive brokerage-free property search portal that connects house/property owners and tenants/buyers directly by eliminating the middleman. Since its inception in March 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker.com has served over 30 lakh customers monthly. The company has raised $366 Million from prominent investors like Google, General Atlantic, and SAIF Partners. With a team of over 2000 passionate individuals, NoBroker.com offers a range of services including rental agreements, packers & movers, home loans, and property management. Currently operational in major cities like Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad, NoBroker.com continues to expand its reach. Role Description This is a full-time on-site role for a Call Quality Trainer based in the Greater Bengaluru Area. The Call Quality Trainer is responsible for monitoring and assessing the quality of calls, providing feedback and training to improve performance, and developing training materials. The role involves conducting regular training sessions, creating detailed performance reports, and collaborating with the team to ensure high-quality customer service. Qualifications Experience in call monitoring, assessment, and providing feedback Strong training and development skills Excellent communication and interpersonal skills Ability to create detailed performance reports Familiarity with quality assurance processes and standards Strong problem-solving and analytical skills Bachelor's degree in related field or equivalent experience Proficiency with relevant technology and software Show more Show less