Call Centre Representative / Customer Support Executive

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Experience:

The Customer Support Executive will be responsible for assisting customers with their queries and resolving issues related to our products and services. The role involves providing end-to-end support to ensure customer satisfaction through calls, live chat, and email communication. The executive will also coordinate with internal teams and department managers to ensure timely resolution of customer concerns.

Roles & Responsibilities:

• Handle a high volume of inbound calls efficiently and professionally.
• Follow call centre scripts and guidelines while addressing customer queries.
• Identify customer needs, research issues, and provide appropriate solutions.
• Deliver excellent customer service with patience, empathy, and professionalism.
• Manage multitasking, prioritization, and time effectively.
• Be flexible to work in rotational shifts as per business requirements.
• Coordinate with internal teams to ensure timely support and issue resolution.
• Prepare and maintain accurate reports and call logs.
• Provide prompt and professional support through live chat and email.

Required Skills:

• Strong communication and interpersonal skills.
• Fluency in Hindi and English is mandatory.
• Knowledge of Telugu will be an added advantage.
• Ability to remain calm and composed under pressure.
• Good problem-solving and active listening skills.
• Basic computer literacy and familiarity with CRM tools or call-handling systems.