Call Centre Representative / Customer Support Executive

As a Call Centre Representative / Customer Support Executive in Chennai, your role will involve assisting customers with their queries and resolving issues related to products and services. You will provide end-to-end support through calls, live chat, and email communication. Additionally, you will collaborate with internal teams and department managers to ensure timely resolution of customer concerns. **Roles & Responsibilities:** - Handle a high volume of inbound calls efficiently and professionally. - Follow call centre scripts and guidelines for addressing customer queries. - Identify customer needs, research issues, and provide appropriate solutions. - Deliver excellent customer service with patience, empathy, and professionalism. - Manage multitasking, prioritization, and time effectively. - Be flexible to work in rotational shifts as per business requirements. - Coordinate with internal teams to ensure timely support and issue resolution. - Prepare and maintain accurate reports and call logs. - Provide prompt and professional support through live chat and email. **Required Skills:** - Strong communication and interpersonal skills. - Fluency in Hindi and English is mandatory. - Knowledge of Telugu will be an added advantage. - Ability to remain calm and composed under pressure. - Good problem-solving and active listening skills. - Basic computer literacy and familiarity with CRM tools or call-handling systems. In this role, you will play a crucial part in ensuring customer satisfaction and maintaining high service standards.,