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Sarvodaya Hospital
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Call Centre Executive - Hospital

Call Centre Executive - Hospital

Sarvodaya Hospital

2 - 6 years

2 - 3 Lacs

Faridabad

Posted:2 weeks ago| Platform:

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Skills Required

call centre calling Inbound Calls Outbound Calling healthcare Voice Process Hospital

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Job Type

Full Time

Job Description

"Greetings from Sarvodaya Healthcare" Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and dynamic Call Centre Executives. Desired Candidate Profile - Graduate/ Post Graduate with minimum 2 Year Experience in Hospital/Healthcare call centre processes. JOB DESCRIPTION Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls. Comfortable with Rotational shifts (Including Night shift) and weekly off. Patient Grievance is replied over email within defined TAT. If Interested, Kindly drop your CV on WhatsApp - 7838858533 (Gaurav Bisla)

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Sarvodaya Hospital

www.sarvodayahospital.com

Computer Networking Products

New Delhi

51-200 Employees

66 Jobs

Key People

Dr. Vinay Kumar

Chief Executive Officer
Nisha Ahuja

Chief Operating Officer

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