Job
Description
Role Overview: As a Call Center Executive at TEZ, your primary responsibility will be to serve as the initial point of contact for both customers and drivers. Your duties will include handling inbound and outbound calls, assisting with ride bookings, resolving customer inquiries, and ensuring a seamless experience for all parties involved. To excel in this role, you must possess outstanding communication skills, adept problem-solving abilities, and prioritize a customer-centric approach. Key Responsibilities: - Customer Support: - Manage inbound calls from customers regarding ride bookings, cancellations, and fare queries. - Provide assistance to customers facing app-related issues and offer troubleshooting support. - Address customer complaints and escalate unresolved issues to the relevant department. - Driver Support: - Resolve driver queries concerning onboarding processes, earnings, and technical support. - Ride Coordination: - Facilitate effective communication between riders and drivers. - Manage ride allocation and provide emergency support as needed. - Complaint Resolution & Feedback: - Document customer feedback and complaints systematically. - Conduct follow-ups on unresolved issues to ensure customer satisfaction. - Sales & Promotions (If Applicable): - Inform customers about ongoing promotions, discounts, and loyalty programs. - Upsell additional services where relevant. - Data Management & Reporting: - Maintain accurate call records and update customer/driver information in the system. - Generate periodic reports on call trends and customer concerns. Qualifications Required: - Education: Minimum 12th pass or Bachelor's degree preferred. - Experience: Prior experience in a call center or customer support role is advantageous. - Communication: Fluency in Gujarati, Hindi, and English is essential. - Tech-Savvy: Basic understanding of smartphones, apps, and CRM software. - Problem-Solving: Demonstrated ability to efficiently handle customer grievances. - Flexibility: Willingness to work in shifts, including weekends and holidays. If you are passionate about customer service and possess strong problem-solving skills, TEZ offers a competitive salary with incentives, growth opportunities within the company, a friendly and dynamic work environment, and access to training & development programs. Join our team and be a part of our customer-centric organization! Role Overview: As a Call Center Executive at TEZ, your primary responsibility will be to serve as the initial point of contact for both customers and drivers. Your duties will include handling inbound and outbound calls, assisting with ride bookings, resolving customer inquiries, and ensuring a seamless experience for all parties involved. To excel in this role, you must possess outstanding communication skills, adept problem-solving abilities, and prioritize a customer-centric approach. Key Responsibilities: - Customer Support: - Manage inbound calls from customers regarding ride bookings, cancellations, and fare queries. - Provide assistance to customers facing app-related issues and offer troubleshooting support. - Address customer complaints and escalate unresolved issues to the relevant department. - Driver Support: - Resolve driver queries concerning onboarding processes, earnings, and technical support. - Ride Coordination: - Facilitate effective communication between riders and drivers. - Manage ride allocation and provide emergency support as needed. - Complaint Resolution & Feedback: - Document customer feedback and complaints systematically. - Conduct follow-ups on unresolved issues to ensure customer satisfaction. - Sales & Promotions (If Applicable): - Inform customers about ongoing promotions, discounts, and loyalty programs. - Upsell additional services where relevant. - Data Management & Reporting: - Maintain accurate call records and update customer/driver information in the system. - Generate periodic reports on call trends and customer concerns. Qualifications Required: - Education: Minimum 12th pass or Bachelor's degree preferred. - Experience: Prior experience in a call center or customer support role is advantageous. - Communication: Fluency in Gujarati, Hindi, and English is essential. - Tech-Savvy: Basic understanding of smartphones, apps, and CRM software. - Problem-Solving: Demonstrated ability to efficiently handle customer grievances. - Flexibility: Willingness to work in shifts, including weekends and holidays. If you are passionate about customer service and possess strong problem-solving skills, TEZ offers a competitive salary with incentives, growth opportunities within the company, a friendly and dynamic work environment, and access to training & development programs. Join our team and be a part of our customer-centric organization!
