Call center Executive

Role Overview: As a Call Center Executive at Pringle It ventures Pvt Ltd in Vijayawada, you will be an integral part of the team responsible for delivering exceptional customer service and support. Your primary focus will be on handling inbound and outbound calls, resolving customer queries, and ensuring overall customer satisfaction. By representing the brand and values of the company, you will serve as the initial point of contact for customers. Key Responsibilities: - Answer incoming calls and address customer inquiries and concerns promptly. - Make outbound calls to follow up on customer issues and provide necessary information. - Offer detailed information about products and services to customers. - Resolve customer complaints professionally and efficiently. - Maintain accurate documentation of all call information following standard procedures. - Meet call handling quotas to meet customer satisfaction goals. - Identify opportunities to upsell products and services appropriately. - Escalate complex calls to the relevant department for resolution. Qualifications Required: - Excellent verbal and written communication skills. - Strong problem-solving skills and a customer service-oriented approach. - Ability to collaborate effectively in a team setting. - Basic computer proficiency and familiarity with CRM systems. - Effective multitasking and task prioritization capabilities. - Keen listening skills and attention to detail. - Willingness to work flexible shifts, including weekends and holidays. - Prior experience in a customer service role would be advantageous.,