Description We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values. As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry. Responsibilities: Answering incoming calls and responding to customer queries and concerns. Making outbound calls to follow up on customer issues or inquiries. Providing information about products and services to customers. Resolving customer complaints in a professional manner. Documenting all call information according to standard operating procedures. Meeting call handling quotas to ensure customer satisfaction. Upselling products and services to customers when appropriate. Escalating calls to the appropriate department for resolution. Requirements: Excellent verbal and written communication skills. Strong problem-solving abilities and customer service orientation. Ability to work well in a team environment. Basic computer skills and familiarity with CRM systems. Ability to multitask and prioritize tasks effectively. Good listening skills and attention to detail. Flexibility to work in rotating shifts, including weekends and holidays. Previous experience in a customer service role is a plus.
Description We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values. As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry. Responsibilities: Answering incoming calls and responding to customer queries and concerns. Making outbound calls to follow up on customer issues or inquiries. Providing information about products and services to customers. Resolving customer complaints in a professional manner. Documenting all call information according to standard operating procedures. Meeting call handling quotas to ensure customer satisfaction. Upselling products and services to customers when appropriate. Escalating calls to the appropriate department for resolution. Requirements: Excellent verbal and written communication skills. Strong problem-solving abilities and customer service orientation. Ability to work well in a team environment. Basic computer skills and familiarity with CRM systems. Ability to multitask and prioritize tasks effectively. Good listening skills and attention to detail. Flexibility to work in rotating shifts, including weekends and holidays. Previous experience in a customer service role is a plus.
Role Overview: As a Call Center Executive at Pringle It ventures Pvt Ltd in Vijayawada, you will be an integral part of the team responsible for delivering exceptional customer service and support. Your primary focus will be on handling inbound and outbound calls, resolving customer queries, and ensuring overall customer satisfaction. By representing the brand and values of the company, you will serve as the initial point of contact for customers. Key Responsibilities: - Answer incoming calls and address customer inquiries and concerns promptly. - Make outbound calls to follow up on customer issues and provide necessary information. - Offer detailed information about products and services to customers. - Resolve customer complaints professionally and efficiently. - Maintain accurate documentation of all call information following standard procedures. - Meet call handling quotas to meet customer satisfaction goals. - Identify opportunities to upsell products and services appropriately. - Escalate complex calls to the relevant department for resolution. Qualifications Required: - Excellent verbal and written communication skills. - Strong problem-solving skills and a customer service-oriented approach. - Ability to collaborate effectively in a team setting. - Basic computer proficiency and familiarity with CRM systems. - Effective multitasking and task prioritization capabilities. - Keen listening skills and attention to detail. - Willingness to work flexible shifts, including weekends and holidays. - Prior experience in a customer service role would be advantageous.,