Call Center Executive

Job Description: As a Call Center Executive at the hospital, your primary responsibility will be managing incoming and outgoing calls from patients. You will provide information about hospital services, schedule appointments, address inquiries, and ensure an excellent patient experience. Your role will require strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality. Key Responsibilities: - Handle Inbound and Outbound Calls: Manage a high volume of calls promptly. - Patient Interaction: Answer inquiries, provide information, and address patient concerns. - Appointment Scheduling: Schedule and confirm appointments, follow up on no-shows, and manage cancellations. - Information Management: Accurately update patient information in the database. - Coordination: Liaise with different hospital departments to resolve patient issues. - Customer Service: Provide exceptional service for a positive patient experience. - Follow-Up: Conduct follow-up calls to ensure patient satisfaction. - Compliance: Adhere to hospital policies, procedures, and confidentiality requirements. Qualifications: - Education: High school diploma or equivalent; degree or certification in a related field preferred. - Experience: Previous experience in call center, customer service, or healthcare setting preferred. - Skills: - Excellent verbal and written communication. - Strong organizational and multitasking abilities. - Proficiency in using computer systems and MS Office applications. - Ability to handle sensitive information with confidentiality. - Patience and empathy in patient interactions. - Language: Proficiency in multiple languages is an advantage. Working Conditions: - Work Environment: Office setting within the hospital. - Hours: Shift-based, including evenings, weekends, and holidays. - Physical Requirements: Sitting for extended periods, using a computer and telephone. Benefits: - Health insurance Schedule: - Day shift Education: - Bachelor's (Preferred) Experience: - Total work: 1 year (Required) - MS Excel: 1 year (Required) - Telecaller: 1 year (Required) Language: - Odia (Required) - Hindi (Required) - Telugu (Required) Location: - Visakhapatnam, Andhra Pradesh (Required) Work Location: In person Job Type: Full-time Schedule: Rotational shift,