Call Center Executive

Company Description

GNA University (GU) is a prestigious higher education institution committed to creating and sharing knowledge with a diverse community of students. The university focuses on advancing technical and scientific knowledge to elevate and benefit society as a whole. GU fosters a vibrant learning environment and encourages innovative research grounded in the rich cultural heritage of India.

Role Description

This is a full-time on-site role for a Call Center Executive based in Phagwara. The Call Center Executive will be responsible for managing customer interactions effectively via phone or email, addressing inquiries, providing support, and maintaining high levels of customer satisfaction. The role also involves handling sales inquiries, guiding prospective students or clients, and ensuring efficient communication within a contact center environment.

Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries and resolve issues efficiently
• Excellent Communication skills to interact clearly and professionally with customers and stakeholders
• Knowledge of Contact Centers and their operations, with the ability to work effectively in such an environment
• Experience or aptitude in Sales to address inquiries and promote services
• Proficiency in time management, problem-solving, and multitasking
• Familiarity with educational services or the higher education sector is advantageous
• High school diploma or equivalent; a bachelor's degree is a plus