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Achala IT Solutions
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Call Center Executive

Call Center Executive

Achala IT Solutions

0 - 1 years

|

0 - 2 Lacs

Posted:10 hours ago| Platform:

Apply

Skills Required

listening skills customer handling communication skills computer knowledge

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle
inbound calls
from patients or attendants in a professional and empathetic manner.
Assist customers in
booking, rescheduling, or confirming doctor appointments.
Provide accurate information about
hospital services, doctors, and departments.
Record and update patient information in the system accurately.
Handle patient queries and escalate issues to the concerned department if needed.
Ensure every interaction maintains
high service quality and patient satisfaction.
Maintain call logs and follow process guidelines as per company standards.

Preferred candidate profile

Education:
Any Graduate / Intermediate
Experience:
02 years (Freshers encouraged to apply)
Skills:
Excellent verbal communication in
Telugu, Hindi, and English
Strong listening, patience, and empathy when handling patient calls
Basic computer knowledge (MS Office / CRM entry)
Ability to work in
rotational shifts (24/7 process)
Personality:
Positive attitude, quick learner, and team player

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