Call Center / BPO Leads & Executives (US Healthcare Process)

Company Description

Virtuosoft Technologies, Technopark, Trivandrum was established in 2021, specializes in providing cutting-edge IT solutions to help businesses and individuals achieve their goals. With a team of highly skilled professionals, the company focuses on innovation, expertise, and customer satisfaction. By staying updated on the latest technologies and trends, Virtuosoft Technologies ensures the delivery of exceptional solutions tailored to diverse industries. The company takes pride in forging strong partnerships and continuously delivering value to its customers.

Domain: Healthcare Service Coordination

Experience:

Experience:

Location: Technopark, Trivandrum

We are expanding our US Healthcare Call Center Operations and looking for experienced Call Center Leads and Calling Executives to support our client’s Service Coordination Department.

Role Overview

You will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a US Certified healthcare Agency.

Key Responsibilities

Inbound & Outbound Calling

Handle all incoming patient calls to the office.

Make outbound calls to patients regarding:-

Confirmation of referral receipt for therapy.

Notification when a therapist is assigned.

Follow-up calls if therapists cannot reach the patient.

Collect additional details for complaints or service-related issues.

Coordination & Documentation

Document all interactions accurately in the Electronic Medical Records (EMR) system.

Monitor and respond to emails relating to assigned geographical regions.

Coordinate with therapists and the CHHA team through email communication.

Lead-Level Responsibilities (for Lead Role)

Oversee the calling team.

Ensure SLA adherence for call handling, follow-ups, and documentation.

Quality monitoring and reporting.

Process training and continuous performance improvement.

Required Skills

2–5 years experience for Executives.

5–7 years with team-handling experience for Leads.

Strong US English accent and excellent communication skills.

Prior experience in US healthcare, home health, or medical calling preferred.

Good understanding of patient communication etiquette.

Ability to work US time zones (if needed).

Experience documenting cases in EMR is a plus.

Why Join Us?

Opportunity to work directly with US-based healthcare operations.

Stable, long-term project.

Growth into supervisory and client-facing roles.

Professional and structured work environment.

How to Apply

Send your resume to: contactus@virtuosoft.in / +91-9526019996

Subject: Application – Call Center Executive / Lead (US Healthcare)