Call Center Associate UK and AUS Shift

Role Overview: As a Call Center Associate at Vector Art, your main responsibility will be handling both inbound and outbound calls to provide exceptional customer service. You will be tasked with addressing inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. This full-time position, based in Mumbai, will require you to work UK and AUS shifts. Your professionalism and ability to efficiently manage multiple tasks will play a key role in your success in this role. Key Responsibilities: - Handle inbound and outbound calls with a focus on providing exceptional customer service - Address customer inquiries and resolve any issues that may arise - Process customer orders accurately and in a timely manner - Maintain detailed and accurate customer interaction records - Work UK and AUS shifts to cater to international customers Qualifications Required: - Proficiency in computer literacy - Excellent communication skills - Experience in customer service and customer experience - Familiarity with contact centers - Strong problem-solving abilities - Ability to work effectively in a fast-paced environment - High school diploma or equivalent required; previous experience in a call center environment is advantageous,