Call Center Advisor

Job Description

About The Role We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers through hot (OTP-driven) leads – no cold calling. Key Responsibilities Handle customer inquiries confidently and professionally over phone calls. Provide excellent service and convert hot leads into sales. Understand customer needs and guide them through healthcare services/products. Follow up with leads and maintain customer satisfaction. Work collaboratively in shifts as per the roster schedule. Required Skills Excellent communication in English and a regional language. Strong interpersonal skills and confidence on calls. Ability to handle both sales and service interactions. High adaptability to work in a roster-based shift environment. Willingness to work in rotational shifts: Training & Certification 15 days of comprehensive training provided. 4-day certification process post-training. Skills: cold calling,customer service,customer service skills,customer,english,excellent communication in english,sales ability,healthcare,communication,customer satisfaction,strong interpersonal skills,training,adaptability to shift work,sales Show more Show less