CAD CAM Technical Support

Position Summary:

Application Engineer

Key Responsibilities:

Pre-Sales Responsibilities:

• Conduct product demonstrations and technical presentations to prospective clients, showcasing the capabilities of our 3D software solutions.
• Collaborate with the sales team to understand customer requirements and deliver tailored technical solutions.
• Participate in technical discussions with customers and address queries regarding software functionality and compatibility.
• Assist in preparing technical proposals and documentation for client presentations and bids.

Post-Sales Responsibilities:

• Provide

  ongoing technical support

  to customers post-deployment through onsite visits, remote sessions, email, or phone.
• Troubleshoot and resolve customer issues related to installation, licensing, configuration, performance, and usability of the software.
• Serve as a liaison between customers and the development/support team to escalate and resolve complex issues.
• Ensure timely resolution of support requests while maintaining a high level of customer satisfaction.

Training:

• Design and deliver comprehensive training programs for clients, both onsite and virtually.
• Develop training materials and user guides for software functionalities.
• Continuously upgrade training content based on software updates and user feedback.

Requirements:

Education:

• Bachelor's degree or diploma in Mechanical Engineering, Diploma in Tool Design or related technical discipline.

Experience:

• 0-4 years of relevant experience in technical support or application engineering role, preferably with CAD/CAE/3D software.

Skills & Competencies:

• Hands-on experience with 3D design software such as SolidWorks, CATIA, NX, AutoCAD, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Customer-oriented mindset with a proactive approach to problem-solving.

Work Environment & Travel:

• Based in Pune, with regular travel to customer sites as needed.
• Must be willing to travel occasionally for client visits, training sessions, or exhibitions.

Preferred Qualifications:

• Certification in CAD/CAE software tools.
• Experience in product lifecycle management (PLM) or simulation software.
• Exposure to manufacturing or design environments.