C2B Calling Associate

Cars24 Services Private Limited

3 - 6 years

1 - 7 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Business Administration Sales Customer Service

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a C2B Associate to be hired on a Band1-2 level to build and preserve trusting relationships with our customers.
We'll rely on you to find ways to outperform our competition and maintain our company s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
We expect the candidates to have a basic knowledge and understanding of Cars.
Ultimately, you'll maintain strong relationships with our Australian clients to boost our buying and selling of used cars and in turn the whole business.

Responsibilities

Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors

Requirements and skills

Basic knowledge of cars is an added advantage
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field2B c

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