The team in Global Business Services divisions supports our worldwide sourcing and procurement activities. The activities managed within the COE team are deal support, reporting & analytics, contract management, tooling support & administration and customer & buying experience services. The customer and buying experience include activities to manage content management, customer support and order management.
The Buyer manages the entire end-to-end experience of a requisition till Purchase Order (PO) delivery and invoicing. The Buyer supports order management of internal customers and the management of the external supply base from a requisition, delivery till the payment perspective. The Buyer is primarily responsible for creating and managing requisitions, overseeing the requisition till payment process, providing support to end-users and providing expert support to manage complex requisitions.
The Buyer plays a critical role to deliver world class customer services and enablement to drive usage of an efficient and effective buying process. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences.
-
Manage the requisition to procure process;
-
Creation of Purchase order based on the requirement of the stakeholders
-
Ensure data entered in the requisition/POs are accurate
-
Interaction with stakeholders via chat or email to gather information on the requisition
-
Should have experience working in across geographies
-
Educate and assist stakeholders on a case-by-case basis of best practices & Company Policy and procedures
-
Evaluate options of getting multiple quotes to ensure Wolters Kluwer get the best pricing without compromising quality this includes the floatation of an RFx at times, e-Auction, etc
-
Ensure compliance with R2P process and it is completed within the given SLA
-
Ensure the goods and services are delivered as per timelines agreed
-
Coordinate with stakeholders and Accounts Payable team to ensure that the invoices are posted on time and to the correct PO
-
Assist the stakeholders in their buying requirements
-
Assist and work with other departments for eg: Category leads, Procurement Operations System Administrators, Content Administrators, Procurement Operations Coordinators Reporting & Analytics team, as per business requirement
-
Demonstrate excellent Supplier Relationship Management
-
Coordination of dispute resolution with suppliers/stakeholders
-
Resolve supplier invoice issues
-
Manage procurement contract compliance and onboarding of users and suppliers to use the right process and tools.
-
Support digitalization of content to drive a high level of automation to satisfy our needs in sourcing and buying experiences.
-
Support the users and the best practice to pro-actively address frequent asked questions and process issues;
-
Build meaningful and trustful user relationships with your proactive and results-driven approach.
Related responsibilities include involvement with, contract management, supporting dispute resolution, supplier communications and assistance.
Key competencies
-
Demonstrated experience in managing (internal) customers relationships and order management;
-
Extensive hands-on experience in all aspects of the requisition till payment process;
-
Experience in IT (Hardware, Software) Services, Professional Services & Consulting
-
Previous experience in dealing with global suppliers is preferable
-
Order and Contract compliance management.
-
Strong written and oral communication skills
-
Good interpersonal skills with the demonstrated ability to engage people at different levels of seniority, different cultures, and across different functions within Wolters Kluwer
-
Understanding of basic legal requirements, and able to read and understand contracts, terms and conditions and important clauses, commercial terms
-
Take charge person that can drive a plan of action
-
High productivity, excellent time management skills and strong work ethic; ability to work as an individual
-
Show a deep commitment to customer focus and customer satisfaction
-
Should be experienced in procurement MIS for respective process
-
Performs other duties as requested by senior leadership
Education and experience
Minimum: Bachelor’s degree is a must.
Minimum Experience: Minimum 2 years of experience in procurement/purchasing with managing internal/external relationships, including:
-
Working with cross functional international stakeholders across the company
-
Working with people from a variety of different backgrounds and cultures
-
Collaborating with multiple internal teams
-
Demonstrating excellent written and verbal communication
-
Demonstrating organizational, time management, and multi-tasking skills
-
Utilizing Procurement software preferable Coupa, Ariba or alternative, the Microsoft Office Suite
-
Proficient in MS Excel & PowerPoint
-
Should be willing to work in shifts –3 pm IST to 12 am IST & 6 pm to 3 am IST
-
Should be willing to travel to office
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
