Business Transformation Associate

We know that people want great value combined with an excellent experience from a bank they can trust, so we when we acquired our retail wealth management and investment business brand in the U.K., JP Morgan Personal Investing, formally known as Nutmeg Savings and Investment Ltd, we had to ensure firmwide standards and controls were aligned with JP Morgan Chase.

We know that people want great value combined with an excellent experience from an online retail investment management firm they can trust, so when we acquired JP Morgan Personal Investing, to maintain being the largest digital wealth manager in the UK with 200k clients. We're already trusted by millions globally and we're quickly catching up in the UK – but how we do things here is a little different. We're thinking about JP Morgan Personal Investing maintaining the ambitious aims of opening up the exclusive world of investing and putting our customers first. We've evolved over the years, but our core purpose remains: to offer a straightforward, high-quality wealth management experience through intuitive and innovative technology and human expertise – meaning you'll have the opportunity to make a real impact.

As a Transformation associate at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our Transformation team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

Job spec customization requirements:

• The Transformation Associate will play a critical role in supporting the organization's strategic transformation initiatives. This position involves working closely with cross-functional teams to drive process improvements, implement change management strategies, and ensure the successful execution of transformation projects. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for driving organizational change.
• The ideal candidate should be comfortable preprocessing and analyzing large datasets, using data visualization tools to communicate insights, and applying basic model evaluation techniques. Familiarity with cloud platforms, version control systems, and collaborative coding practices is important, as is an understanding of responsible AI principles like data privacy and fairness. A willingness to learn new concepts and work closely with cross-functional teams to deliver business-driven AI solutions is essential for success in this transformation-focused role.

Job responsibilities:

• Collaborate with project managers and team leaders to support the planning and execution of transformation initiatives.
• Conduct data analysis to identify areas for improvement and provide actionable insights to drive decision-making.
• Assist in the development and implementation of change management strategies to ensure smooth transitions and adoption of new processes.
• Monitor project progress, track key performance indicators, and prepare regular reports for stakeholders.
• Facilitate workshops and meetings to gather input, share updates, and align teams on project goals and objectives.
• Support the development of training materials and communication plans to educate employees on new processes and systems.
• Solve problems and work collaboratively with cross-functional teams to deliver business-promoten AI solutions
• Implementing responsible AI practices, including data privacy, fairness, and explainability.
• Coding for data analysis, machine learning, and automating tasks
• Identify potential risks and issues related to transformation projects and work with teams to develop mitigation strategies.
• Stay informed about industry trends and best practices in transformation and change management.

Required qualifications, capabilities and skills

• Bachelor’s degree in Business Administration, Management, or a related field.
• 2+ years of experience in project management, business analysis, or a similar role.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Trello).
• Ability to manage multiple priorities and work under tight deadlines.

• Strong attention to detail and organizational skills.

Preferred qualifications, capabilities, and skills

• Experience with change management methodologies and practices is a plus.

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