Business Systems Analyst

Job Overview - Incident Manager

The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution.Key responsibilities include:Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations.Communication Management: Sharing updates with technical teams, service owners, and end users.Documentation: Maintaining a chronological record of events and decisions.Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners

Qualifications

• Bachelor's Degree
• Five (5) years IT Service Management Experience with minimum 2 years in Incident Management Req
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com