Business Systems Analyst

Key Responsibilities

• Collaborate with the business analysts and business contacts to review and analyze requirements and create functional specifications in a fast-paced environment, global environment
• Ability to provide high quality output and long-term solution designs for a projects, enhancements, and break-fix items.
• Partner with the product owners, development team in the design, testing and deployment of Application and Report Requirements to ensure the solution meets the agreed upon business requirements while creatively leveraging standard SAP capabilities where appropriate.
• Root cause analysis of sustaining issues as well as working with the business analysts to deliver solutions on business process changes.
• General technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues.
• Mindset to offer improvements in our current processes and design.
• Be available for priority one issues as an on-call basis.
• Collaborate effectively with resources working at different geographical locations to accomplish slated objectives.
• Design and Develop software and system support documentation and procedures according to Illumina standards.
• Be an innovator for the team by keeping abreast of SAP technologies and development best practices.
• Independent task handling and providing optimum solutions in partnership with product owners and technical team.
• Perform integration testing with multiple external systems.
• Manage multiple priorities and stakeholder expectations.
• Experience with Agile/Scrum methodology.

Core Competencies and Skills:

• Strong understanding of SAP Quote to Cash processes (order management, invoicing, pricing, etc.)
• Proven ability to analyze complex business requirements and design effective technical solutions.
• Excellent troubleshooting, problem-solving, and root cause analysis skills.
• Effective communicator able to translate technical concepts into business terms, and vice versa.
• Experience in process improvement and driving efficiencies within technical and business workflows.
• Ability to manage multiple priorities and adapt quickly to shifting demands.
• Collaborative mindset with the ability to build productive relationships at all organizational levels.
• Self-directed and able to independently manage day-to-day deliverables.
• Strong documentation and procedural writing skills.

Scope of Responsibilities:

• Applies company policies and procedures to resolve a variety of issues.
• Determines a course of action based on guidelines. Modifies processes and methods as required.
• Works on assignments of moderate scope where problem solving requires application of learned techniques.
• Builds productive working relationships internally and externally.
• Provides standard professional guidance and collaborates to resolve mutual problems.
• Works autonomously and receives little instruction on day-to-day work/new assignments.
• Exercises judgment within defined procedures and practices to determine appropriate action.

Experience/Education:

Education:

• Requires a bachelors degree or an advanced degree without experience, or equivalent work experience.
• SAP certificate in Order to Cash, preferred but not required.

Experience:

• Minimum of 2 years experience in a Business Systems Analyst or similar technical/business role, preferably supporting SAP QTC or related business process automation.
• Experience working in a dynamic, global, and cross-functional environment.
• Demonstrated proficiency with Agile/Scrum methodologies.