Business Systems Analyst

THE ROLE:

Join us to lead our organization in operational excellence as we continue to grow our graphics technology leadership in the industry. Our team manages operations for AMD's graphics engineering team the Radeon Technology Group. We create products for AMD's portfolio that enable our customers to build world class laptops, gaming PCs, professional graphics workstations, servers, embedded devices, and much more. We are looking for an operations team member who will act as a data analyst.?

THE PERSON:

A successfulcandidatepossessesgood programmingskills andan understandingofRelational Databases Management concepts.

KEY RESPONSIBILITIES:

• Contribute tokey data-driven activities such as annual planning cycle, corporate awards nominations, hiring attainment and project costing?
• Contribute totimely, quarterly PBA project-based accounting data collection & analysis?
• Assist indata reporting & process improvement initiatives to increase automation & enable scenario modeling?

PREFERRED EXPERIENCE:

• Alteast 5 years experience in Incident Manager or Service Management roles.
• Incident Management Process/ Major Incident Manager Roles and Responsibilities
• Good Knowledge in Incident life cycle from incident identification till incident closure.
• Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix.
• Coordinating incident bridge calls for quick and prompt resolutions.
• Prioritizing the Incidents based ion the impact and urgency.
• Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents.
• Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority.
• Manage and monitor the tickets & Coordinate with vendor.
• Have intermediate hands-on problem and change management process.
• Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers.
• Coordinate with that respective technical teams to get the updates on P1/P2.
• Review and acting on P1/P2 incident management report as required.
• Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action.
• Identify, initiate, schedule and conduct incident reviews.
• Validate and correct as required the ticket category, subcategory, and service.
• Assist the reassignment of misdirected P1 and P2 incident.
• Maintaining all KPI's required for business and continuous improvement.
• Attending weekly call with customers and keep updating all priority incidents of whole week.
• Should be comfortable working for 24/7 shifts.

ACADEMIC CREDENTIALS:

• Bachelor's Degree in Mathematics, Computer Engineering, Finance, Economics or Statistics