Business System Analyst

Job Description

KEY RESPONSIBILITIES: Stakeholder interaction daily support to Sales & Business Development groups (email, chat , zoom calls) Partner interaction (ticket resolutions) Ensure achieving daily/monthly deliverables Ensure SLAs are met, end-to-end ownership of the process assigned Understand interdependencies of the processes and systems Delivering presentations to stakeholders Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement EXPERIENCE: Candidates will need to have at least 2-4 years of experience in a partner/customer service environment. Job Requirements/Competencies: University degree Minimum of 2-4 years experience in a relevant role Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role Highly proficient in MS Office/Excel Excellent numeracy and keen attention to detail Strong analytical skills Very good communication skills, both written and verbal(English) Good Analytical skills & strategic thinking Ability to work independently with minimal oversight while exercising excellent judgment Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams Problem solving & troubleshooting skills to resolve systemic operational issues Enthusiasm, energy and ability to engage with stakeholders Ability to work in a multi-cultural environment Be able to articulate and advocate program elements Have an excellent attitude to work and win as a team player Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times